Room Service Attendant - Capital Hilton

Hilton Washington DC National Mall The Wharf; Washington (District of Columbia); On-site; USD 25,000 - 43,000; Full time

Job summary

Join a leading global hospitality company as a Room Service Attendant at Hilton Washington DC National Mall The Wharf. Responsible for delivering exceptional guest experiences, the ideal candidate will have customer service experience and must be available to work weekends, nights, and holidays. Benefits include medical coverage, paid time off, and education assistance.

Benefits

Access to your pay via DailyPay

Medical Insurance Coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education

401K plan and company match

Hilton Shares employee stock purchase program

Career growth and development

Qualifications

• Minimum of 2 years of customer service experience required.
• Previous serving experience preferred.

Responsibilities

• Deliver and serve food and beverage items to guests in a timely manner.
• Set up trays and tables for orders and serve meals to guests.

Skills

Customer Focus

Teamwork

Adaptability

Dependability

Job description

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Join the team at The beautiful Capital Hilton! Our property is a monumental hotel in the heart of the nation’s capital, with over 500 guest rooms and suites and, hosts events of all sizes throughout its 30,000 sq ft of event space.

The ideal candidate has open availability, previous serving experience, and a minimum of 2 years of customer service experience.

Shift Pattern: Must have full availability to work weekends, nights, and holidays.

Pay Rate: $29.00 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  
  
  

What will I be doing?

As a Room Service Attendant, you would be responsible for delivering and serving food and beverage items to guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Set up room service trays and tables to prepare for incoming orders
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Present checks to guests and obtain payment
• Return payments/signed checks to order taker
• Perform order taker duties and answer room service telephone, as needed
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Capital

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Bars and Restaurants

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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