Room Attendant

Westin Hotels; Virginia (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

The Westin Washington Dulles Airport in Herndon, VA is seeking a dedicated Hotel Housekeeper to maintain high cleanliness standards and create a welcoming environment for guests. You will follow established cleaning procedures, make beds, replenish supplies, and assist with special projects while upholding safety and security procedures.

Flexibility to work evenings, weekends and holidays is required. As a team member, you will contribute to a positive work atmosphere and ensure a pleasant guest

Qualifications

• High school diploma or equivalent.
• Ability to maintain cleanliness to brand standards.
• Excellent communication and guest service skills.

Responsibilities

• Follow cleaning procedures to maintain guest rooms.
• Make beds, replenish supplies, and tidy public areas.
• Ensure safety and security procedures are followed.
• Assist with special projects as assigned.

Skills

Guest Service

Teamwork

Safety Procedures

Education

High School Diploma

Job description

The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

Description

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendlyenvironment which includes greeting and acknowledging every Guest, maintaining outstandingstandards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to ourguests at all times, take pride in representing AURO Hotels professionally with our guests andassuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safeenvironment for associates and guests at all times. In the event of an accident or emergency,gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote apositive working environment.

Essential Job Functions

• Knows and follows established cleaning procedures to maintain a high standard of cleanlinessfor guest rooms according to AURO Hotels' or Brand Standards.
• Assists colleagues when own workstation is completed.
• Properly uses all cleaning fluids and supplies.
• Properly places guest amenities, e.g., toilet paper, tissues, guest service directories andturndown amenities.
• Perform and complete any special projects or reasonable requests assigned by management.
• Knows and actively practices the hotels' emergency procedures and loss prevention guidelines.
• Sorts, counts, folds, marks, and carries linens.
• Makes beds (triple sheeting) with clean sheets in excellent condition and dusts furniture.
• Replenishes supplies such as drinking glasses and writing supplies.
• Moves furniture, hangs drapes, rolls carpets and replaces light bulbs.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies. Sweeps and scrubs bathroom floor.
• Perform all duties in a safe manner and monitor those actions of others.
• Cleans lobbies, lounges, rest rooms, corridors, elevators, and stairways, when requested
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Washes walls, ceiling, woodwork, windows, door panels, and sills.
• Stocks and replenishes linen rooms if necessary.
• Sweeps patios/balconies and ensures cobwebs are removed.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, workhours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed bypeople assigned to this classification. They are not to be construed as an exhaustive list of allresponsibilities, duties, and skills required of personnel so classified. All personnel may be required toperform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

Experience

Preferred

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed above are representative of the knowledge, skills, and/or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.Experience/Education:High School Diploma Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.