Front Desk Agent

Renaissance Orlando; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

AURO Hotels at Renaissance Orlando is seeking a courteous front desk associate to warmly welcome guests and assist with check-in and check-out. You will handle guest requests, operate front desk systems, and maintain cash handling in line with accounting guidelines.

Candidates should be attentive, a team player, and capable of resolving guest concerns promptly, while upholding AURO Hotels standards and ensuring a positive guest experience.

Qualifications

• Must be able to perform each essential duty satisfactorily.

Responsibilities

• Greet guests with a friendly, sincere welcome.
• Listen to guest requests and respond with appropriate action.
• Maintain cash bank per accounting guidelines.
• Operate front office telephone, computer systems, and equipment.
• Promptly complete the check-in and check-out process.
• Resolve guest problems and document solutions.

Skills

Customer service

Team player

Communication

Job description

• Greet guests immediately with a friendly, sincere welcome.
• Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete the check-in and check-out process
• Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AuroHotels is an Equal Employment Opportunity and E-Verify Employer

All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Preferred

Preference given to candidates with prior guest service experience.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.