Laundry Attendant

Westin Dulles; Herndon (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Westin Washington Dulles Airport in Herndon, VA seeks a team player to support housekeeping and laundry operations. The role emphasizes guest-friendly service, linen processing, and coordinating with housekeepers to maintain clean, safe accommodations.

You will work on-site in a hotel environment, following safety procedures and delivering consistent, courteous service to guests and staff alike.

Qualifications

• General guest-service oriented abilities, with a friendly demeanor and professional appearance.
• Ability to communicate clearly with guests and teammates.
• Willingness to follow safety procedures and standards.

Responsibilities

• Ensure guests are greeted and acknowledged, maintaining outstanding service standards.
• Represent the hotel professionally and handle guest interactions ethically.
• Follow safety protocols and notify management in emergencies.
• Maintain positive working relationships with colleagues and supervisors.
• Sort, wash, dry and fold linen; remove stained items for mending or extra cleaning.
• Keep equipment clean and report maintenance issues.
• Stock and organize laundry/linen areas and cleaning supplies.
• Assist housekeeping with linen/terry tasks and cart stocking.
• Gain knowledge of property to answer guest questions effectively.
• Apply hotel safety procedures to keep guests and staff safe.
• Inform supervisor of significant issues for prompt action.

Skills

Guest service

Hospitality

Communication

Education

High School or better

Job description

The Westin Washington Dulles Airport
2520 Wasser Terrace
Herndon, VA 20171, USA

Description

Major Responsibilities

• Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
• Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.

Essential Job Functions

• Sorts, washes, dries and folds all linen and terry. Pulls out of circulation stained and damaged linen and terry and sets aside for mending or extra cleaning.
• Keeps all equipment clean and reports maintenance problems to supervisor.
• Keeps laundry room and linen/terry storerooms stocked, clean and orderly.
• Keeps all laundry and cleaning supplies stocked and stored properly.
• Assists housekeepers in stripping rooms of linen and terry, and helps with stocking of housekeeping carts.
• Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
• Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for all associates and guests.
• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.