Front Desk Agent

Renaissance Hotels; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

AURO Hotels is seeking a Front Desk Associate to warmly welcome guests and manage check-in/check-out with precision. You will handle guest requests, troubleshoot issues, and maintain cash bank per guidelines while ensuring smooth collaboration with all hotel departments.

The role requires friendly communication, professionalism, and a flexible schedule including evenings, weekends and holidays. Prior guest service experience is preferred and training will align with AURO brand standards.

Qualifications

• For this role, efficient check-in/check-out procedures are required.
• Strong customer service and problem-solving abilities.
• Solid communication with guests and hotel staff.

Responsibilities

• Greet guests with a friendly, sincere welcome and assist with needs.
• Respond to guest requests promptly and take appropriate action.
• Maintain cash bank per accounting guidelines and ensure procedures are followed.
• Coordinate with Front Office and other departments for smooth operations.
• Operate front desk systems and equipment as required.
• Process check-in and check-out efficiently.
• Resolve guest issues and document solutions to management.
• Adhere to brand standards and company policies.
• Be flexible with work hours, including evenings, weekends and holidays.

Skills

Detail oriented

Team Player

Enthusiastic

Guest service

Communication

Job description

Description

Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome.
• Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete the check-in and check-out process
• Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

Other Duties and Responsibilities

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AuroHotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to a background and substance abuse screening prior to any offers of employment.

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well.

Team Player

Works well as a member of a group.

Enthusiastic

Shows intense and eager enjoyment and interest.

Experience

Preferred

Preference given to candidates with prior guest service experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.