Room Attendant

your employer; City of Rome (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Job summary

Your employer is seeking a Room Attendant to maintain the hotel and public spaces to impeccable cleanliness standards, contributing to an exceptional guest experience. You will perform a range of housekeeping tasks across guest rooms and public areas, ensure safety and readiness, and support the team with a positive, guest-focused attitude.

The role requires punctuality, dependability, open weekend/holiday availability, and strong communication and teamwork to uphold the organization’s standards

Qualifications

• Must have open availability on weekends and holidays.
• Follow instructions, company policies, and safety procedures, while managing time and resources efficiently.
• Strong communication, problem-solving, and customer service skills are essential.
• Teamwork, professionalism and integrity are also key to success in the role.

Responsibilities

• Maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Load carts with supplies needed to perform duties.
• Clean guest rooms as assigned within the required time; duties include changing linens, vacuuming, dusting, cleaning bathrooms, and restocking amenities.
• Report discrepancies in room status to Inspector and turn in Lost & Found items according to procedures.
• Fill out assignment sheets as rooms are completed and ensure equipment and supplies are up to par.
• Perform other duties as assigned and be flexible to work daytime, early morning, evening, night, weekend and holiday shifts.

Skills

Cleaning experience

Communication skills

Problem-solving

Customer service

Teamwork

Professionalism

Integrity

Job description

Are you ready to be a part of a great team with many growth opportunities? Are you someone that smiles at every person you see or are you someone that strives to make a positive difference in someone's day? Join our team as a Room Attendant and contribute to creating memorable experiences for our guests through your commitment to cleanliness and hospitality excellence!

The Room Attendant will perform a combination of tasks in order to maintain the hotel and public space with impeccable standards of cleanliness while embracing the values of company culture and guiding principles!

Responsibilities:

• This position requires you to perform a combination of tasks that maintain hotel premises in a clean and orderly manner.
• Keep work area clean and neat, free from dust and litter.
• Loads carts with supplies needed to perform duties.
• Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
  • Change bed linens and makes bed.
  • Vacuum carpet. Moves furniture as needed to clean.
  • Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
  • Clean mirrors, surfaces, windows, walls, etc.
  • Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
  • Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
  • Empties wastebaskets.
  • Ensure guest room set up complies with standards.
  • Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
  • Turns in all Lost & Found items following the standard procedures.
  • Fills out assignment sheet as each room is completed.
  • Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
  • Other duties as assigned
  • Flexible to workday shifts, early mornings, evenings, nights, weekends and holidays

Requirements:

• Prior cleaning experience. To be punctual, dependable, and adaptable to change.
• Follow instructions, company policies, and safety procedures, while managing their time and resources efficiently.
• Strong communication, problem-solving, and customer service skills are essential.
• Teamwork, professionalism, and integrity are also key to success in the role.
• Must have open availability work weekends and holidays

Physical:

• Able to lift, push, pull a minimum of 50lbs occasionally and 20lbs regularly.
• Able to bend, twist, and squat repeatedly.
• Able to walk and stand for duration of scheduled shift

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

What You Can Expect -

• Competitive Pay
• Training & Development
• Opportunity for Advancement
• Medical
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Creating memorable experiences one guest at a time
• Opportunities to give back to the community through our global focus efforts

The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.