Room Attendant

Highgate; Ontario (CA); On-site; USD 20,664 - 30,307; Full time

Job summary

Highgate Hotels in Ontario, CA seeks a Room Attendant to maintain clean and attractive guestrooms while delivering attentive service to guests. You will ensure spotless rooms, restock supplies, and support the housekeeping team to exceed guest expectations.

Responsibilities include thorough cleaning, reporting maintenance, handling Lost and Found, and maintaining hallways in a neat, safe condition. A High School diploma or equivalent and strong communication skills are required.

Qualifications

• Must be able to exert up to 50 pounds of force occasionally or frequently to move objects.
• Ability to stand during entire shift.
• Must communicate effectively with guests and colleagues.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties, including supplies and linen for cart setup.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas and closets clean and vacuumed.
• Restock housekeeping cart for next day’s use.
• Replenish chemical bottles.
• Report missing items to Housekeeping Supervisor/Manager.
• Report maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle Lost and Found items according to standards.
• Ensure overall guest satisfaction.

Skills

Communication skills

Physical stamina

Stand/walk long shifts

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Company

Highgate Hotels

Location

Residence Inn Ontario 2025 Convention Ctr Way Ontario, CA 91764

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre‑cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.