Room Attendant

Highgate; Fort Wayne (IN); On-site; USD 19,286 - 24,796; Full time

Job summary

Highgate seeks a Room Attendant for the Hampton Inn Fort Wayne. This role involves maintaining clean and attractive guestrooms while providing courteous service. Responsibilities include thorough cleaning, restocking supplies, and ensuring guest satisfaction.

A high school diploma and customer service skills are preferred. Candidates must be able to lift various weights and stand for the entire shift. Join Highgate, a leading hospitality management company, for a rewarding opportunity.

Qualifications

• Must be able to lift up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand during the entire shift.
• Communicate effectively with guests and staff.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties.
• Restock housekeeping cleaning cart.

Skills

Effective communication

Attention to detail

Customer service

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels.

Location

Hampton Inn Fort Wayne

5702 Challenger Parkway
Fort Wayne, IN 46818

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre‑cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set‑up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.