Room Attendant

Highgate; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company seeks a House Attendant for La Quinta Inn in Cleveland. The role focuses on maintaining cleanliness, assisting guests, and ensuring satisfaction, ideal for candidates with strong communication and service skills.

Qualifications

• High School diploma or equivalent preferred.
• Ability to exert up to 100 pounds occasionally, 50 pounds frequently.
• Effective verbal and written communication skills.

Responsibilities

• Maintain cleanliness of assigned areas and equipment.
• Deliver items to guestrooms and ensure guest satisfaction.
• Assist guests with luggage in a friendly manner.

Skills

Effective verbal communication

Effective written communication

Customer service

Education

High School diploma or equivalent

Job description

Compensation: Hourly

Company: Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, widely recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expertise throughout all stages of the hospitality property cycle, from planning and development to recapitalization or sale. It also develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. The executive team comprises some of the most experienced leaders in the hotel industry, making Highgate a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location: La Quinta Inn Cleveland - Airport North, 4222 W. 150 Street, Cleveland, OH 44135

Overview: The House Attendant is responsible for maintaining the cleanliness of assigned areas and equipment, delivering items to guestrooms, and ensuring guest satisfaction. Starting pay is $15.00 per hour.

Responsibilities:

• Buff marble floors daily according to hotel standards.
• Shampoo carpets and furniture in public areas as needed.
• Assist guests with luggage in a friendly and efficient manner.
• Handle Lost and Found items according to hotel standards.
• Clean guestrooms as needed.
• Follow all emergency procedures.
• Maintain hotel equipment in proper working order.
• Store hotel equipment properly.
• Complete special projects assigned by the Housekeeping Manager.
• Ensure guest satisfaction.

Qualifications:

• High School diploma or equivalent, or experience in a related field preferred.
• Ability to exert up to 100 pounds of force occasionally, and 50 pounds frequently.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills in a friendly, courteous, and service-oriented manner.