Housekeeping - Room Attendant

Purpose Lodging; Cornelia (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Room Attendant to ensure clean accommodations for guests. Responsibilities include performing detailed cleaning tasks, maintaining safety standards, and contributing to guest satisfaction. Ideal candidates are detail-oriented and possess basic communication skills.

Qualifications

• Detail-oriented and thorough with cleaning tasks.
• Basic communication skills necessary for guest interactions.

Responsibilities

• Ensures guest rooms and facilities are clean and well-maintained.
• Reports discrepancies and works to resolve guest complaints.
• Follows safety protocols and maintains proper procedures in the housekeeping department.

Skills

Detail-oriented

Basic communication skills

Education

Ability to read, write, and speak as needed for the role

Job description

The Room Attendant is responsible for one of the most important tasks in the hotel: ensuring that each guest experiences clean accommodations and facilities, making sure that all traces of previous guests are removed, and that everything is working properly.

Department

Housekeeping

FSLA Status

Non-Exempt

Supervisory Responsibilities

None

Duties/Responsibilities

• Contributes to departmental and property monthly goals for guest satisfaction by doing the job right the first time and providing exemplary service that exceeds guest expectations.
• Attends Housekeeping Morning Huddle and reviews assigned rooms. Checks cart for appropriate items, tools, linen, and terry.
• Follows all safety protocols, including OSHA/HAZCOM procedures, and uses proper chemicals according to safety guidelines.
• Maintains proper cart placement, awareness of surroundings, and security of keys. Is trained in emergency procedures and aware of security threats, reporting issues promptly.
• Checks out rooms following proper procedures, including knocking, announcing, and opening doors if unoccupied.
• Positions cart for security; moves it if guests return. Ensures room drapes, lighting, and fixtures are in proper condition and set to standards.
• Empties trash, removes used amenities, and handles guest items appropriately.
• Changes bedding, checks for damages, and reports issues via Quore.
• Performs detailed cleaning of rooms, including furniture, appliances, bathroom fixtures, and floors, following established protocols.
• Ensures all amenities are replenished, and rooms are properly arranged and secured.
• Completes laundry and deep cleaning tasks as assigned, documenting progress in Quore.
• Maintains cleanliness and organization of storage areas.
• Reports discrepancies and guest complaints, taking responsibility to resolve issues to guest satisfaction.
• Follows all brand standards and maintains attendance and uniform standards.
• Performs other duties as assigned.

Required Skills/Abilities

• Detail-oriented and thorough.
• Basic communication skills.

Education and Experience

Ability to read, write, and speak as needed for the role.

Physical Requirements

• Prolonged standing, walking, and frequent bending, pulling, and pushing.
• Ability to lift up to 25 pounds.

Duties and responsibilities may change or be added at any time without notice.

Source: Purpose Lodging