Room Attendant

The Fairmont Hotel; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking hospitality company as a Room Attendant, where your attention to detail and customer service skills will shine. In this role, you will ensure that guest rooms are impeccably clean and welcoming, contributing to a memorable experience for all visitors. You will be part of a supportive team that values your contributions and encourages personal growth. This is an exciting opportunity to work in a dynamic environment that promotes diversity and inclusion, making every day a chance to make a difference in the lives of guests and colleagues alike.

Benefits

Employee Benefit Card

Learning Programs

Corporate Social Responsibility Activities

Qualifications

• Ability to maintain high standards of cleanliness and service.
• Strong communication skills for guest interactions.

Responsibilities

• Maintain cleanliness of guest rooms and public areas.
• Report maintenance issues and lost items promptly.

Skills

Customer Service

Attention to Detail

Bilingual

Education

High School Diploma

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

The Room Attendant is responsible for maintaining clean and attractive guest rooms while following company standards and safety and security procedures.The Room Attendant is responsible for the timely and proper cleaning of guest rooms on a daily basis.

ESSENTIAL

• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working.
• Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean and restock guest rooms per 8 hour shift.
• Maintain Fairmont standards for cleaning and servicing assigned guest rooms.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set up.
• Remove all trash and dirty linen from guest rooms on a daily basis.
• Report all lost and found items to Security immediately.
• Keep all hallways, public areas, and closets clean, neat, swept and vacuumed.
• Prepare housekeeping cleaning cart for next day's use.
• Report all guest borrowed items (fridge or microwave) to House person for safe return to Housekeeping.
• Report any maintenance items immediately to supervisor, Royal Service or using the handheld device.

MARGINAL

• Follow all procedures as outlined by the Executive Housekeeper
• Other duties as required.

Qualifications

PHYSICAL REQUIREMENTS

• Long hours sometimes may be required.
• Medium work - Exerting up to 50 pounds of force occasionally, and /or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

OTHER ABILITIES, SKILLS, KNOWLEDGE

Bilingual helpful

Additional Information

A great support team awaits you in this department.