Room Attendant

Wind Creek Hospitality; Atmore (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Wind Creek Hospitality is seeking a Hotel Housekeeping Room Attendant to prepare guestrooms to company standards, ensuring cleanliness, comfort, and guest satisfaction.

Responsibilities include greeting guests, restocking supplies, and performing routine maintenance while upholding safety and quality standards in a fast-paced environment.

Qualifications

• High School diploma or GED required or currently enrolled and pursue within six months
• Must be nineteen (19) years of age or older
• Six (6) month’s experience in hotel/resort housekeeping preferred
• Must pass interview and guest service audition
• Must be able to lift up to 50 lbs
• Able to stand and walk for entire shift and work in fast-paced environment

Responsibilities

• Positively project the hotel image
• Greet guests and provide courteous service
• Clean guestrooms to company standards
• Restock amenities and supplies in guestrooms and carts
• Handle lost-and-found items and assist guests with information
• Perform occasional turndown service and routine maintenance on equipment
• Follow safety rules and keep storage areas clean
• Adhere to hiring policy and training requirements

Skills

Good verbal communication

Physical stamina

Teamwork

Guest service

Education

High School diploma or GED

Job description

Job Overview

The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.

Description

Job Overview

The Hotel Housekeeping Room Attendant play a critical role in the overall guest experience by preparing guestrooms that are clean, comfortable, well maintained and serviced according to company specifications.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Projects a positive image
• Greets all guests
• Cleans up to 15 room credits per shift
• Re-stocks guestroom amenities
• Re-stocks supplies in housekeeping carts
• Segregates dirty or damaged linen and terry items
• Recovers lost-and-found items
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Performs turndown service (2nd shift)
• Performs routine maintenance on vacuum cleaner
• Keeps storage areas and carts clean and orderly
• Works safe by observing safety rules and wears proper equipment
• Other duties & responsibilities as assigned
  

Job Requirements

(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be nineteen (19) years of age or older
• Good verbal communication skills required (skills test will be administered)- required
• Six (6) month’s experience as a room attendant in a hotel/resort- preferred
• Must be able to lift and carry up to fifty (50) lbs
• Ability to work in areas containing dust or on high floor; occasionally kneels, climbs, and crawls to work in difficult positions
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment
  

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.