Rooftop/Pool Attendant

Omni Hotels and Resorts; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a distinguished hotel where you can create memorable guest experiences. As a part of a luxury property, you'll provide exceptional service and maintain high standards of cleanliness and professionalism. This role offers an opportunity to work in a dynamic environment, ensuring guests feel welcomed and attended to. If you have a passion for hospitality and a drive to exceed guest expectations, this position at a renowned hotel could be your perfect match. Embrace the chance to contribute to a culture of excellence and personal growth in one of San Antonio's finest establishments.

Qualifications

• Previous experience in luxury hospitality or poolside service preferred.
• Ability to maintain cleanliness standards in a fast-paced environment.

Responsibilities

• Provide gracious service to guests at the pool deck.
• Ensure cleanliness and organization of the pool and fitness center.
• Collaborate with food & beverage and housekeeping teams.

Skills

Guest Service Excellence

Communication Skills

Anticipating Guest Needs

Professional Appearance

Education

High School Diploma

TABC & Food Handler Certification

Job description

Location

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

Job Description

To maintain the highest standards possible for the guest by ensuring quick, accurate, efficient, and professional service.

Why Join Mokara Hotel & Spa? As a Forbes 4-Star luxury property, Mokara Hotel & Spa offers a refined and elegant work environment where associates are empowered to create memorable guest experiences. Join a team dedicated to excellence, service, and personal growth in one of San Antonio’s most distinguished hotels.

Responsibilities

1. Guest Experience & Service Excellence
   1. Provide gracious and anticipatory service, ensuring guests feel welcomed and attended to upon arrival at the pool deck.
   2. Greet each guest with a warm welcome and a refreshing amenity, such as chilled towels or infused water, in line with Forbes 4-Star service standards.
   3. Engage with guests in a professional and intuitive manner, ensuring their needs are met without them having to ask.
   4. Assist with basic bar duties, including serving beverages and ensuring accurate and timely delivery of drink orders.
   5. Offer poolside food and beverage service with attentiveness and discretion, ensuring guests receive a seamless experience.
   6. Be knowledgeable about menu offerings, poolside amenities, and hotel services, providing recommendations when appropriate.
2. Pool & Fitness Center Maintenance
   1. Ensure the pool deck, lounge chairs, and tables are clean, organized, and properly set up throughout the day.
   2. Monitor towel inventory, ensuring fresh towels are always available and used towels are promptly removed.
   3. Work in coordination with housekeeping to maintain the cleanliness of the pool and fitness center, ensuring all areas meet luxury hospitality standards.
   4. Conduct regular walkthroughs of the pool and fitness center to ensure safety, cleanliness, and organization.
   5. Report any maintenance issues, safety concerns, or service needs promptly.
3. Team Collaboration & Professionalism
   1. Work closely with the food & beverage team, housekeeping, and engineering to provide a seamless guest experience.
   2. Maintain a polished and professional appearance, adhering to luxury hospitality grooming standards.
   3. Demonstrate a proactive and guest-focused mindset, always looking for ways to enhance the experience.

Qualifications

Qualifications & Experience:

1. Previous luxury hospitality or poolside service experience preferred.
2. Experience in basic bar duties, serving drinks, or food & beverage service is a plus.
3. Strong ability to anticipate guest needs and provide service in an intuitive, discreet, and professional manner.
4. Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
5. Ability to maintain high cleanliness standards and work efficiently in a fast-paced environment.
6. Must be able to work outdoors in varying weather conditions while maintaining a professional appearance.
7. TABC & Food Handler certification (or willingness to obtain upon hire) required.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.