Rooftop & Lounge Host — Reservations & Guest Experience

The-Dewberry-; Charleston (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K with Company Match

Education Reimbursement

Paid Maternity Leave

Complimentary Downtown Parking

Complimentary Dry Cleaning

Complimentary Daily Lunch Buffet

Best-in-class health & supplemental保险

Job summary

The Dewberry in Charleston, SC seeks a Citrus Club Host to warmly welcome guests, manage reservations using Resy, and direct seating to ensure smooth service in a 5-Star hospitality environment.

You will collaborate with servers, kitchen, and management, maintain the host stand, and uphold the hotel’s standards while working nights, weekends, and holidays. This full-time role offers competitive benefits within a premier luxury property.

Qualifications

• Ability to manage reservations and seating rotations.
• Knowledge of safe food handling procedures.
• Excellent written and verbal communication skills.
• Ability to work nights, weekends, and holidays.
• Ability to walk and stand for extended periods.

Responsibilities

• Perform and complete assigned side work
• Provide an immediate and sincere greeting to all patrons, and direct them to other outlets throughout the hotel as necessary
• Utilize Resy to seat patrons in a rotational manner, ensure all reservations are accounted for and seated at the proper time, and maintain a waitlist during peak periods
• Notify the appropriate server upon guest arrival
• Maintain seamless communication between rooftop and ground floor hosts
• Maintain a basic knowledge of menu items and daily specials, including ingredients and preparation
• Provide patrons with a friendly farewell and ensure guest satisfaction upon departure
• Maintain the cleanliness, organization, and sanitation of the host stand
• Support servers, back servers, the kitchen team, and managers as needed
• Provide solutions to guest complaints, escalating issues to management when necessary
• Attend pre-service lineup meetings

Skills

Customer service

Resy knowledge

Multi-tasking

Communication skills

Food safety knowledge

Punctuality

Job description

The Dewberry in Charleston, SC seeks a Citrus Club Host to warmly welcome guests, manage reservations using Resy, and direct seating to ensure smooth service in a 5-Star hospitality environment.

You will collaborate with servers, kitchen, and management, maintain the host stand, and uphold the hotel’s standards while working nights, weekends, and holidays. This full-time role offers competitive benefits within a premier luxury property.