Rooftop Host

Hyatt Hotels Corporation; Nashville (TN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free Parking

Job summary

Grand Hyatt Nashville is hiring a Full-Time Rooftop Host for lou/na lounge to create the first guest impression with a warm welcome and smooth seating operations.

You will manage reservations, coordinate with dining room and kitchen, train staff, and help with menu planning and beverages while upholding Hyatt's guest-service standards.

Qualifications

• Background check required prior to employment.
• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.
• High School Diploma or equivalent required.

Responsibilities

• Greet guests, escort to tables, and provide menus.
• Schedule reservations, arrange parties, coordinate special services.
• Coordinate with dining room and kitchen staff to ensure guest service.
• Train and mentor dining room staff; manage work hours and time records.
• Assist in planning menus, preparing beverages, and expediting orders.
• Handle end-of-shift duties including receipts and payments.
• Resolve guest complaints as directed by a supervisor.
• Ensure cleanliness and orderly presentation of menus and stations.
• Notify servers of new tables and large party arrivals.
• Carry out other duties as assigned.

Skills

Guest service

Communication

Multitasking

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Job description

Be the First Smile a Guest Remembers at our rooftop- Now Hiring a Full-Time lou/na Rooftop Host at Grand Hyatt Nashville - Free Parking!

Grand Hyatt

Posted: Aug 3, 2026

Summary

The Rooftop Host in Grand Hyatt Nashville's rooftop lounge, lou/na creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet guests upon arrival, escort them to tables, and provide menus.
• Schedule dining reservations, arrange parties, and coordinate special services for diners.
• Adjust and resolve guest complaints as directed by a supervisor.
• Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service.
• Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed.
• Ensure menus are clean, organized, and presentable.
• Notify servers of new tables and communicate with line cooks on large party arrivals.
• Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
• Assist in planning menus, preparing beverages, and expediting food orders when necessary.
• Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong interpersonal and communication skills with a guest-first approach.
• Ability to multitask and manage seating flow during peak times.
• Detail-oriented with a focus on cleanliness, organization, and presentation.
• Team-oriented with the ability to support and coordinate dining room staff.
• Professional demeanor and problem-solving skills to handle guest concerns.

PROFESSIONAL EXPERIENCE

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.
• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• 401(k) with match
• Employee hotel discounts
• Free Parking

Pay Rate: $15.00/hour

Requirements

Successful completion of a background check is required prior to employment.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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