Rooftop Host

Grand Hyatt Nashville; Nashville (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Medical, dental, and vision (HSA available)

Company-paid disability & life insurance

Employee Assistance Program

401(k) with match

Employee hotel discounts

Paid vacation & sick time

Free Parking

Job summary

Grand Hyatt Nashville is seeking a Rooftop Host to create an exceptional first impression by welcoming guests with professionalism. Key responsibilities include managing reservations, ensuring effective seating operations, and communicating with staff to enhance guest service.

The successful candidate will possess strong communication skills, a detail-oriented approach, and previous hospitality experience. Competitive benefits include medical, dental, and vacation time, along with a pay rate of $15.00/hour.

Qualifications

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.

Responsibilities

• Greet guests upon arrival and provide menus.
• Schedule dining reservations and coordinate special services.
• Adjust guest complaints as directed.
• Assign tasks for dining room staff for prompt service.
• Inspect serving stations for cleanliness.
• Train and mentor dining room employees.
• Handle end-of-shift responsibilities.

Skills

Interpersonal and communication skills

Multitasking ability

Detail-oriented

Team-oriented

Problem-solving skills

Education

High School Diploma or equivalent

Job description

The Rooftop Host in lou/na creates the first impression of the dining experience by providing a warm and professional welcome to guests. This role ensures smooth seating operations, efficient reservation management, and seamless communication with dining room and kitchen staff to support excellent guest service.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Greet guests upon arrival, escort them to tables, and provide menus.
• Schedule dining reservations, arrange parties, and coordinate special services for diners.
• Adjust and resolve guest complaints as directed by a supervisor.
• Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service.
• Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed.
• Ensure menus are clean, organized, and presentable.
• Notify servers of new tables and communicate with line cooks on large party arrivals.
• Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
• Assist in planning menus, preparing beverages, and expediting food orders when necessary.
• Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Strong interpersonal and communication skills with a guest-first approach.
• Ability to multitask and manage seating flow during peak times.
• Detail-oriented with a focus on cleanliness, organization, and presentation.
• Team-oriented with the ability to support and coordinate dining room staff.
• Professional demeanor and problem-solving skills to handle guest concerns.

PROFESSIONAL EXPERIENCE

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service roles is a plus.

ACADEMIC BACKGROUND

• High School Diploma or equivalent required.

Benefits

• Medical, dental, and vision (HSA available)
• Company‑paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee hotel discounts
• Paid vacation & sick time
• Free Parking

Pay Rate: $15.00/hour

Successful completion of a background check is required prior to employment.