Host - Ro Hyde Park

Three Oaks Hospitality; Tampa (FL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Employee Discount

Referral Program

Flexible Schedule

Paid Training

Job summary

A dynamic hospitality group in Tampa is seeking a Host or Hostess to serve as the first point of contact for guests. This role involves welcoming guests, managing reservations, and providing excellent customer service throughout their dining experience. Candidates should possess solid organizational skills, excellent communication abilities, and the capacity to work in shifts. Previous experience in a customer-facing role is preferred. Benefits include employee discounts, flexible schedules, and paid training.

Qualifications

• High school diploma or GED required.
• Hospitality certification is a plus.
• Prior experience in a similar position is beneficial.

Responsibilities

• Welcome guests and provide them with menus.
• Manage table reservations and monitor wait times.
• Assist wait staff and cater to guests' needs.

Skills

Understanding of restaurant etiquette

Familiarity with health and safety regulations

Demonstrable customer-service skills

Excellent communication skills

Strong organizational skills

Availability to work in shifts

Good physical condition

Education

High school diploma or GED

Hospitality certification

Previous experience as a Host/Hostess or Waiter/Waitress

Job description

Three Oaks Hospitality is looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times, and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience for our guests.

Supervisory Responsibilities

• None.

Duties/Responsibilities

• Welcome guests to the restaurant.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations.
• Escort customers to assigned dining or bar areas.
• Provide menus and announce Waiter/Waitress’s name.
• Greet customers upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain a clean reception area.
• Cater to guests who require extra attention (e.g., elderly).
• Answer incoming calls and address customers’ queries.
• Assist wait staff as needed.
• Perform other related duties as assigned.

Required Skills/Abilities

• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work in shifts as needed.
• Good physical condition to walk and stand during an entire shift.

Education And Experience

• High school diploma or GED.
• Hospitality certification is a plus.
• Previous experience as a Host/Hostess or Waiter/Waitress.
• Experience in managing reservations.

Physical Requirements

• Remain standing for extended periods of time.
• Bending, squatting and lifting up to 15 lbs. for short distances.
• Ability to work with varying noise levels.

Benefits

• Employee Discount.
• Referral Program.
• Flexible Schedule.
• Paid Training.