RoofSHIELD Service Technician- Experienced (Commercial)
GSM Services
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Benefits offered by this job
Job summary
GSM Services in Gastonia, NC, seeks an experienced RoofSHIELD Service Technician (Commercial) to lead roof leak technicians and drive training and quality. This role requires overseeing department onboarding, evaluations, and continuous improvement across teams.
You will stay current with tools and methods, manage scheduling and on-call rotations, and support large repairs with second opinions. The company offers a comprehensive benefits package and stability in a family-owned environment near
Qualifications
- Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
- Leadership and coaching experience with strong interpersonal and communication skills.
- Ability to manage multiple priorities and coordinate across departments.
- Proficient in reading and writing English at a high school level.
- Physically able to meet job demands.
Responsibilities
- Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
- Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
- Oversee technician training and ensure goals are met with the support of the Training Coordinator.
- Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
- Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
- Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
- Ensure tool management, tracking, and quarterly truck inspections.
- Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
- Coordinate scheduling and compliance, including on-call rotations and technician availability.
- Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
- Track and resolve technician callbacks to maintain high-quality service.
- Meet technicians on calls at least twice a week for support and training.
- Perform second opinion visits and assist with large-ticket item assessments.
- Maintain quality control through jobsite visits and customer follow-ups.
- Assist in invoice resolution and parts requisition as needed.
Skills
Job description
GSM Services Gastonia, North Carolina, United States
Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!
About GSM Services
GSM Services is a 4th-generation family-owned business , proudly serving the Greater Charlotte area for nearly 100 years. We’ll celebrate our 100 years in business in 2027 , a testament to our stability and commitment to excellence. Our focus is on commercial roofing and air conditioning services within a 50-mile radius of Charlotte, NC , and the majority of our projects are negotiated with repeat customers who trust us for quality and reliability.
The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible. GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.
RoofSHIELD Service Technician -Experienced (Commercial)
- Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence.
- Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation.
- Oversee technician training and ensure goals are met with the support of the Training Coordinator.
- Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance.
- Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching.
- Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation.
- Ensure tool management, tracking, and quarterly truck inspections.
- Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service.
- Coordinate scheduling and compliance, including on-call rotations and technician availability.
- Provide second opinions for large-ticket repairs to verify accuracy and support technicians.
- Track and resolve technician callbacks to maintain high-quality service.
- Meet technicians on calls at least twice a week for support and training.
- Perform second opinion visits and assist with large-ticket item assessments.
- Maintain quality control through jobsite visits and customer follow-ups.
- Assist in invoice resolution and parts requisition as needed.
- Regularly required to sit, stand, walk, stoop, and use hands.
- Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.
- Minimum 3 years of experience in roofing or related field with expertise in roof leak repair.
- Leadership and coaching experience, with strong interpersonal and communication skills.
- Ability to manage multiple priorities and coordinate across departments.
- Proficient in reading and writing English at a high school level.
- Physically able to meet job demands.
At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:
- Paid Time Off (PTO) to recharge and enjoy life outside of work
- Paid Holidays throughout the year
- Health Insurance with quality coverage options
- Dental and Vision Insurance
- 401(k) Retirement Plan with company support
- Profit Sharing Program —your contribution helps us grow, and you share in the success
- Life Insurance paid by the company
- Short-Term Disability Coverage
- Company Vehicle (role-dependent)
- Branded Uniforms provided at no cost
- Company-Paid Training & Professional Development
- Tuition Reimbursement to support continued education
- Apprenticeship Opportunities for skill-building and career progression
- Recruitment Incentive Bonus Program
- Health & Wellness Program
- A Supportive, People-First Workplace Culture
- Competitive Pay: Reflecting your skills and expertise.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Career Development: Opportunities for training and advancement.
- Innovative Culture: Work with a team dedicated to growth, education, and excellence.
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