Lead Roof Leak Technician – Commercial Services

GSM Services; Gastonia (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid Holidays

Health Insurance

Dental and Vision Insurance

401(k) Retirement Plan

Profit Sharing Program

Life Insurance

Short-Term Disability Coverage

Company Vehicle

Branded Uniforms

Company-Paid Training & Professional &

Job summary

GSM Services in Gastonia, NC is seeking an Experienced RoofSHIELD Service Technician to lead and mentor a team of Roof Leak Technicians, guiding training, ride-alongs, and performance reviews while implementing the latest tools and methods.

You will oversee scheduling, quality assurance visits, on-call rotations, and invoicing support to ensure safe, high‑quality service. A minimum 3 years in roofing with leak repair and strong communication are essential.

Qualifications

• 3+ years of experience in roofing or related field with expertise in roof leak repair.
• Leadership and coaching experience with strong interpersonal and communication skills.
• Ability to manage multiple priorities and coordinate across departments.
• Proficient in reading and writing English at a high school level.
• Physically able to meet job demands.

Responsibilities

• Lead and mentor Roof Leak Technicians, fostering growth and excellence.
• Oversee training, ride-alongs, and performance evaluations with the Operations Leader.
• Manage hiring, termination, and PIP with proper documentation.
• Ensure tool management, quarterly truck inspections, and QA visits for each technician.
• Coordinate scheduling, on-call rotations, and technician availability.
• Provide second opinions for large-ticket repairs and track callbacks.
• Meet technicians on calls at least twice a week for support and training.
• Assist in invoice resolution and parts requisition as needed.

Skills

Leadership

Coaching

English (HS level)

Job description

GSM Services in Gastonia, NC is seeking an Experienced RoofSHIELD Service Technician to lead and mentor a team of Roof Leak Technicians, guiding training, ride-alongs, and performance reviews while implementing the latest tools and methods.

You will oversee scheduling, quality assurance visits, on-call rotations, and invoicing support to ensure safe, high‑quality service. A minimum 3 years in roofing with leak repair and strong communication are essential.