Roofing Operations Lead: Field & Production

Bliss Roofing; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Bliss Roofing is seeking an Operations Manager to oversee all roofing production from post-sale release through project completion. You will lead production and field operations teams, support subcontracted crews, and drive safety, efficiency, schedule adherence, and quality to our standards.

Based in Clackamas, OR, this hands-on role blends office leadership with field presence, partnering with sales, office staff, and leadership to troubleshoot, improve processes, and deliver exceptional

Qualifications

• 5+ years of roofing, construction, or production management experience.
• Strong leadership, communication, and problem-solving skills.
• Experience managing teams, schedules, and operational priorities.
• Proficiency with ServiceTitan or similar operational software.
• Valid driver's license with clean driving record.

Responsibilities

• Lead daily production operations to ensure jobs are completed safely, efficiently, and to company standards.
• Manage and support production staff, including Install Managers, Production Administrators, warehouse operations, and subcontracted crews.
• Serve as the primary operations point of contact for customers, issue resolution, and overall satisfaction.
• Troubleshoot operational, scheduling, quality, and profitability issues and partner with GM on improvements.
• Collaborate with sales and leadership teams to plan job capacity, scheduling, and operational priorities.
• Hire, onboard, coach, and develop production team members to support operational growth and accountability.
• Lead weekly production meetings and maintain clear communication across field and office teams.
• Oversee ServiceTitan (CRM) workflows, job costing accuracy, operational reporting, and production processes.
• Monitor production metrics and drive efficiency, quality, customer experience, and profitability.
• Ensure warehouse operations, materials, and logistics support seamless project execution.
• Provide hands-on operational support and step into responsibilities as needed to maintain workflow continuity.
• Represent the company at community events, partnership functions, and industry-related activities.
• Ensure compliance with company safety standards, operational procedures, and quality expectations.

Skills

5+ years roofing

Leadership

Communication

Problem solving

ServiceTitan

Tools

ServiceTitan

Job description

Bliss Roofing is seeking an Operations Manager to oversee all roofing production from post-sale release through project completion. You will lead production and field operations teams, support subcontracted crews, and drive safety, efficiency, schedule adherence, and quality to our standards.

Based in Clackamas, OR, this hands-on role blends office leadership with field presence, partnering with sales, office staff, and leadership to troubleshoot, improve processes, and deliver exceptional