Roofing Insurance Claims & Supplements Specialist

Xperience Roofing; Draper (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Xperience Roofing is seeking an Insurance Claims & Supplement Specialist to support our roofing claims process from inspection through approval. This role helps homeowners move through the insurance restoration process with clarity, accuracy, and confidence.

The ideal candidate is highly organized, analytical, and comfortable reviewing roof inspection photos, measurement reports, carrier scopes, and Xactimate estimates.

Qualifications

• Experience using Xactimate.
• Proficiency in Google Suite.
• Knowledge of roofing systems and damage patterns.
• Ability to interpret roof inspection photos and insurance documentation.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple claim files, deadlines, and communication threads.

Responsibilities

• Review insurance scopes, estimates, roof inspection photos, and measurement reports for accuracy and completeness.
• Prepare, submit, and track roofing supplements using Xactimate and supporting documentation.
• Identify missing line items, code-related requirements, material discrepancies, and valid supplement opportunities.
• Communicate professionally with homeowners, insurance adjusters, sales representatives, and internal production teams.
• Maintain accurate job records, claim documentation, photos, estimates, and correspondence within company systems.
• Support sales and production teams by keeping claim files organized and ready for the next step.
• Review roofing damage patterns, including wind, hail, wear and tear, and storm-related impacts.
• Assist with gathering documentation needed for approvals, revisions, supplements, and final claim resolution.
• Use Google Suite and internal CRM tools to manage files, reports, communication, and claim updates.
• Provide timely, professional, and courteous customer service throughout the claims process.

Skills

Attention to detail

Customer service

Analytical thinking

Communication skills

Tools

Xactimate

Google Suite

Job description

Xperience Roofing is seeking an Insurance Claims & Supplement Specialist to support our roofing claims process from inspection through approval. This role helps homeowners move through the insurance restoration process with clarity, accuracy, and confidence.

The ideal candidate is highly organized, analytical, and comfortable reviewing roof inspection photos, measurement reports, carrier scopes, and Xactimate estimates.