Insurance Claims & Supplement Specialist

Xperience Roofing; Draper (UT); On-site; USD 52,000 - 76,000; Full time

Job summary

Xperience Roofing is seeking an Insurance Claims & Supplement Specialist to support our roofing claims process from inspection through approval. This role helps homeowners move through the insurance restoration process with clarity, accuracy, and confidence.

The ideal candidate is highly organized, analytical, and comfortable reviewing roof inspection photos, measurement reports, carrier scopes, and Xactimate estimates.

Qualifications

• Experience using Xactimate.
• Proficiency in Google Suite.
• Knowledge of roofing systems and damage patterns.
• Ability to interpret roof inspection photos and insurance documentation.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple claim files, deadlines, and communication threads.

Responsibilities

• Review insurance scopes, estimates, roof inspection photos, and measurement reports for accuracy and completeness.
• Prepare, submit, and track roofing supplements using Xactimate and supporting documentation.
• Identify missing line items, code-related requirements, material discrepancies, and valid supplement opportunities.
• Communicate professionally with homeowners, insurance adjusters, sales representatives, and internal production teams.
• Maintain accurate job records, claim documentation, photos, estimates, and correspondence within company systems.
• Support sales and production teams by keeping claim files organized and ready for the next step.
• Review roofing damage patterns, including wind, hail, wear and tear, and storm-related impacts.
• Assist with gathering documentation needed for approvals, revisions, supplements, and final claim resolution.
• Use Google Suite and internal CRM tools to manage files, reports, communication, and claim updates.
• Provide timely, professional, and courteous customer service throughout the claims process.

Skills

Attention to detail

Customer service

Analytical thinking

Communication skills

Tools

Xactimate

Google Suite

Job description

Company Description

Xperience Roofing is a roofing services company based in Midvale, Utah, serving residential and commercial customers in the surrounding area. The company focuses on delivering reliable roofing solutions, with an emphasis on quality workmanship and responsive customer service. Team members work closely with property owners, insurance carriers, and other stakeholders to ensure projects are completed efficiently and effectively. Xperience Roofing offers opportunities to grow within the roofing and insurance restoration industry for individuals who are detail-oriented and customer-focused.

Role Description

Xperience Roofing is growing, and we are looking for a detail-driven Insurance Claims & Supplement Specialist to support our roofing claims process from inspection through approval.

We are a fast-growing residential roofing company operating across 38 states. This role plays an important part in helping homeowners move through the insurance restoration process with clarity, accuracy, and confidence.

As an Insurance Claims & Supplement Specialist, you will help ensure homeowners, sales representatives, production teams, and insurance partners have the documentation they need to keep jobs moving forward. Your work will directly support clean claim files, accurate supplement submissions, timely approvals, and a smoother experience for everyone involved.

The ideal candidate is highly organized, analytical, and comfortable reviewing roof inspection photos, measurement reports, carrier scopes, and Xactimate estimates. You should be confident identifying missed items, supplement opportunities, code requirements, material discrepancies, and claim details that need correction or clarification.

• Review insurance scopes, estimates, roof inspection photos, and measurement reports for accuracy and completeness
• Prepare, submit, and track roofing supplements using Xactimate and supporting documentation
• Identify missing line items, code-related requirements, material discrepancies, and valid supplement opportunities
• Communicate professionally with homeowners, insurance adjusters, sales representatives, and internal production teams
• Maintain accurate job records, claim documentation, photos, estimates, and correspondence within company systems
• Support sales and production teams by keeping claim files organized and ready for the next step
• Review roofing damage patterns, including wind, hail, wear and tear, and storm-related impacts
• Assist with gathering documentation needed for approvals, revisions, supplements, and final claim resolution
• Use Google Suite and internal CRM tools to manage files, reports, communication, and claim updates
• Provide timely, professional, and courteous customer service throughout the claims process

Qualifications

• Experience using Xactimate
• Proficiency in Google Suite
• Knowledge of roofing systems, roofing materials, and common damage patterns, including wind, hail, and wear and tear
• Ability to interpret roof inspection photos, measurement reports, and insurance documentation
• Strong customer service and communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and critical thinking skills with the ability to review data and make informed decisions
• Ability to manage multiple claim files, deadlines, and communication threads at once
• Professional written and verbal communication skills

This is a great opportunity for someone who enjoys accuracy, problem-solving, communication, and being a trusted part of a growing team.