Roofing Claims Specialist

Arizona Roofers; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Arizona Roofers seeks a Roofing Claim Coordinator to own the claims process from initial handoff to final RCV collection. You will serve as the main contact for homeowners and claim owners, coordinate with adjusters, and ensure documentation and scope-of-work are precise and complete.

The role requires experience in property insurance claims, knowledge of ACV/RCV, supplements, and appraisal procedures, plus strong organization and communication skills across CRM and Microsoft Office.

Qualifications

• Experience with property insurance claims and roofing or construction claims management processes.
• Strong knowledge of insurance claim handling, including ACV, RCV, depreciation, supplements, and appraisal procedures.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM and insurance claims management software systems.
• Understanding of ITEL testing and reporting, repair test protocols, and scope-of-work documentation standards.
• Excellent organizational skills with the ability to handle multiple claims simultaneously while maintaining attention to detail.
• Effective communication skills for handling homeowner inquiries and negotiating claims outcomes professionally.

Responsibilities

• Manage roofing insurance claims from sales handoff through final RCV collection, including documentation and follow-up.
• Serve as primary contact for homeowners and claim owners, keeping them informed at every stage.
• Attend and support adjuster meetings, ensuring all damage is properly documented and presented.
• Oversee ITEL samples and reports, and handle overflow submissions when required.
• Conduct repair tests to establish repairability and support the scope of work.
• Write, submit, and actively manage supplements through approval, following up until the full scope is recognized.

Skills

Insurance claims

Roofing/Construction claims

CRM software

Microsoft Office

Communication

Documentation

Appraisal procedures

Tools

CRM software

Microsoft Excel

Microsoft Word

Microsoft Outlook

ITEL testing

Job description

Arizona Roofers seeks a Roofing Claim Coordinator to own the claims process from initial handoff to final RCV collection. You will serve as the main contact for homeowners and claim owners, coordinate with adjusters, and ensure documentation and scope-of-work are precise and complete.

The role requires experience in property insurance claims, knowledge of ACV/RCV, supplements, and appraisal procedures, plus strong organization and communication skills across CRM and Microsoft Office.