Roofing Coordination Specialist — Bonuses & Growth

DC Pines Roofing; Georgia; Presencial; USD 18.000 - 26.000; Tempo integral

Benefícios oferecidos por esta vaga

Insurance options

401(k) match

Referral program

Training and development

Career growth

Cancun trip

Company events

Resumo da vaga

DC Pines Roofing is seeking a motivated Coordination Specialist to join our in-office team in Houston, TX. You’ll handle inbound/outbound calls, qualify opportunities, schedule appointments, and support the sales team to drive revenue.

Ideal candidates excel at communication, follow scripts, and document conversations in our CRM, while thriving in a fast-paced environment. This role requires reliable attendance and authorized work status in the United States.

Qualificações

• Previous call center, appointment-setting, or inside sales experience within roofing, remodeling, HVAC, solar, windows, siding, or other home services industries.
• Minimum 1-2 years of experience in a home services, home remodeling, roofing, HVAC, solar, windows, siding, or similar appointment-setting call center environment.
• Experience with outbound calling campaigns.
• Experience with lead reactivation and follow-up campaigns.
• Proven ability to overcome objections and convert leads into scheduled appointments.
• Experience speaking directly with homeowners and gathering qualifying information regarding the property, project, and decision-making process.
• Strong verbal communication and active listening skills.
• Comfortable following scripts while maintaining a natural, conversational tone.
• Strong attention to detail and ability to accurately document calls and customer information.
• Ability to multitask between phone conversations, CRM systems, scheduling software, and internal communication platforms.
• Comfortable working in a fast-paced, goal-driven environment.
• Reliable attendance and punctuality.
• Proficient with computers, CRMs, and web-based software.
• Ability to accept coaching, implement feedback, and continuously improve performance.
• Professional phone presence and positive attitude.
• Authorized to work in the United States

Responsabilidades

• Answer inbound calls from homeowners interested in our services
• Make outbound calls to follow up with leads and opportunities
• Schedule appointments for our sales team
• Confirm upcoming appointments and reduce cancellations
• Build rapport and create a positive customer experience
• Accurately document conversations in our CRM
• Follow scripts, processes, and call standards while maintaining a natural conversation
• Work closely with sales, marketing, and leadership teams to support company growth

Conhecimentos

Excellent communication skills

Verbal communication

Active listening

Typing skills

Multitasking

Organization

Professional attitude

Reliable transportation

Authorized to work in the UnitedStates

Ferramentas

CRM systems

Scheduling software

Web-based software

Descrição da vaga

DC Pines Roofing is seeking a motivated Coordination Specialist to join our in-office team in Houston, TX. You’ll handle inbound/outbound calls, qualify opportunities, schedule appointments, and support the sales team to drive revenue.

Ideal candidates excel at communication, follow scripts, and document conversations in our CRM, while thriving in a fast-paced environment. This role requires reliable attendance and authorized work status in the United States.