In-Office Houston Roofing Coordination – Bonuses & Growth

DC Pines Roofing; Houston (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Insurance Options

401(k) with Company Match

Referral Program

Ongoing Training and Development

Career Growth Opportunities

Annual company Cancun trip for you and

Monthly company events and Celebratons

Job summary

DC Pines Roofing in Houston, TX is seeking a Coordination Specialist to join our in-office team. You will handle inbound calls, qualify opportunities, schedule appointments, and support our sales team.

The role offers a Monday–Friday schedule with alternating Saturdays. A fast-paced environment rewards performance with commissions; reliable work ethic and strong communication are essential.

Qualifications

• Previous call center, appointment-setting, or inside sales experience within roofing, remodeling, HVAC, solar, windows, siding, or other home services industries.
• Minimum 1-2 years of experience in a home services, home remodeling, roofing, HVAC, solar, windows, siding, or similar appointment-setting call center environment
• Experience with outbound calling campaigns
• Experience with lead reactivation and follow-up campaigns
• Proven ability to overcome objections and convert leads into scheduled appointments
• Experience speaking directly with homeowners and gathering qualifying information regarding the property, project, and decision-making process
• Strong verbal communication and active listening skills
• Comfortable following scripts while maintaining a natural, conversational tone
• Strong attention to detail and ability to accurately document calls and customer information
• Ability to multitask between phone conversations, CRM systems, scheduling software, and internal communication platforms
• Comfortable working in a fast-paced, goal-driven environment
• Reliable attendance and punctuality
• Proficient with computers, CRMs, and web-based software
• Ability to accept coaching, implement feedback, and continuously improve performance
• Professional phone presence and positive attitude
• Authorized to work in the United States

Responsibilities

• Answer inbound calls from homeowners interested in our services
• Make outbound calls to follow up with leads and opportunities
• Schedule appointments for our sales team
• Confirm upcoming appointments and reduce cancellations
• Build rapport and create a positive customer experience
• Accurately document conversations in our CRM
• Follow scripts, processes, and call standards while maintaining a natural conversation
• Work closely with sales, marketing, and leadership teams to support company growth

Skills

Call center experience

Strong communication

Lead qualification

Multitasking

Professional phone presence

Tools

CRM software

Scheduling software

Job description

DC Pines Roofing in Houston, TX is seeking a Coordination Specialist to join our in-office team. You will handle inbound calls, qualify opportunities, schedule appointments, and support our sales team.

The role offers a Monday–Friday schedule with alternating Saturdays. A fast-paced environment rewards performance with commissions; reliable work ethic and strong communication are essential.