ROK-SUPERVISOR FLOORPERSON-TABLE GAMES

Rocky Gap Casino Resort; Flintstone (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan with match

Job summary

Rocky Gap Casino Resort in the United States seeks a capable Gaming Floor Supervisor to help oversee daily operations within the Gaming department. You will supervise slot machines and staff, ensure guest experiences meet standards, and manage escalated issues efficiently.

You must have table games experience, strong communication, and a proven record of guest service. Willingness to work varied shifts, pass background checks, and obtain required gaming licenses is required.

Qualifications

• Table games experience required.
• Excellent communication skills and neat appearance.
• Ability to work well in a team and maintain strong organizational skills.
• Proven track record of guest service excellence.
• Must be 18+ years old and able to pass background checks and obtain gaming license.

Responsibilities

• Supervise slot machines and slot floor staff in assigned area and communicate with shift manager about guest or employee issues.
• Ensure compliance with gaming laws, internal controls, policies, and procedures.
• Organize shift with daily assignments, break schedules, and staffing levels.
• Verify payouts, booth transactions, and monitor security of funds.
• Assist in training, discipline, scheduling, and performance management of staff.
• Promote departmental and property-wide promotions and provide outstanding guest service.

Skills

Table games experience

Excellent communication

Teamwork

Organizational skills

Guest service

Education

High School Diploma or equivalent

Job description

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Gaming department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Supervises the operation of all slot machines and performance of slot floor staff in assigned area and communicates with shift manager of any guest and/or employee problems.
• Organizes the assigned shift and area including, daily employee assignments, employee break schedules and staffing levels.
• Verifies slot pay outs (jackpots, fills, etc.) and booth buying/selling, maintains security of monies within the department.
• Strives to meet revenue goals by ensuring all slot machines are in working order. Notifies slot maintenance of repair.
• Supervises count in/count out of change banks and booths when variances occur; records and tracks variances, and check voids.
• Makes recommendations and suggestions to hire, suspend, evaluate, promote, assign, reward and/or discipline the employees in his/her span of supervision.
• Supports training programs for each position and ensures adequate training and development is provided for each employee.
• Promotes all departmental and property-wide promotions.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations, as well as the property’s internal controls, policies and procedures.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• All other duties as assigned.

REPORTING LINE

You will report directly to the Assistant Gaming Manager and Gaming Manager, then the Director of Gaming.

QUALIFICATION REQUIREMENTS

• Must have table games experience.
• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• Strong organizational skills required.
• Proven experience providing high level of guest service.
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• The ability to compute rate, ratio, and percent, and to interpret data from graphs.
• The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• The ability to write effective reports and memos.
• Must respond to inquiries from employees or guests.
• The availability to work all shifts.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 18 years old.
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA.
• The ability to verify the right to work in the United States

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent or education required. A minimum of one to two years of experience preferred.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, regularly carry and lift 25 lbs. Frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock and radiation.

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members. 401(k) plan with match available for permanent positions after 90 da ys.