ROK-SHIFT SUPERVISOR-CAGE & CLUB

Rocky Gap Casino Resort; Flintstone (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance (single/family)

Vision insurance

Dental insurance

401(k) with match

Paid time off

Job summary

Rocky Gap Casino Resort is seeking a Finance Supervisor to assist with day-to-day operations and supervise assigned activities in the Finance department. You will oversee shifts, respond to escalated concerns, and ensure guest satisfaction while maintaining internal controls and regulatory compliance.

You will train and manage Cage/Club staff, monitor financial data, and coordinate audits. The role requires strong communication, numbers orientation, and the ability to work across departments to

Qualifications

• Excellent communication and professional appearance.
• Strong teamwork and organizational abilities.
• Numbers-oriented with basic math and data interpretation skills.
• Ability to work all shifts in a fast-paced environment.
• Must be 21+ and able to pass background checks and obtain gaming license.
• Must verify the right to work in the United States.

Responsibilities

• Assist with training, scheduling, and evaluating staff.
• Ensure compliance with gaming laws and internal controls.
• Access funds and distribute to appropriate areas.
• Maintain staffing levels in the Cage/Club within Finance.
• Ensure integrity of financial and customer data.
• Facilitate information flow with regular meetings across the department.
• Provide outstanding guest service to guests and team members.
• All other duties as assigned.

Skills

Communication skills

Teamwork

Organizational skills

Guest service

Numerical skills

Data interpretation

Education

High school diploma or GED

Tools

Slot accounting system

Player tracking system

Job description

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Finance department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Access funds and ensures prompt distribution to appropriate areas of property.
• Maintains adequate staffing levels in the Cage Club Division of the Finance Department, by training, scheduling, evaluating, assisting with career development, and disciplining employees as needed.
• Ensures the integrity of all financial and customer data produced by employees under his/her span of control.
• Monitors all financial and data activities on property, which relate to Cage/Club, to ensure that all applicable laws, rules, regulations and controls of the business enterprise, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
• Assists with the coordination of audits relating to bank boards, guest deposits and rotation logs.
• Assists the Cage/Club employees in understanding the complexities of certain responsibilities within the department.
• Ensures a maximum level of property-wide service and satisfaction, with respect to the Cage/Club Division of the Finance Department, is achieved and maintained.
• Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Brings concerns and/or problems and unusual guest activities to the attention of the Cage/Club Manager.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• All other duties as assigned.

REPORTING LINE

You will report directly to the Cage and Club Manager and then the Director of Finance.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• Strong organizational skills required
• Proven experience providing high level of guest service
• The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• The ability to compute rate, ratio, and percent, and to interpret data from graphs
• The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
• The ability to write effective reports and memos
• Must respond to inquiries from employees or guests
• The availability to work all shifts.
• The ability to work in a fast–paced environment and stressful situations.
• Must be at least 21 years old to work on the gaming floor inside the casino.
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA.
• The ability to verify the right to work in the United States.

EDUCATIONAL AND/OR EXPERIENCE

High school diploma or general education degree (GED) required. Some college courses in banking and finance or related area preferred.

Minimum of one (1) year experience in Casino credit operations or related area preferred. Must possess excellent communication, organizational, and analytical skills. Must be extremely numbers-oriented. Must be able to master the casino’s slot accounting and player tracking system.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, carry and lift to 50 lbs. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment and seasonal elements.

The employee is regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members. 401(k) plan with match available for permanent positions after 90 days.