ROI Medical Records Specialist - Remote

Lensa; Hartford (CT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in digital health is seeking a detail-oriented professional to manage the release of information requests. This role is crucial in safeguarding patient privacy while providing top-notch customer service. You will be responsible for processing medical records, ensuring compliance with regulations, and maintaining high standards of accuracy. If you are a self-motivated team player with strong organizational skills and a passion for helping others, this position offers a rewarding opportunity to make a significant impact in the healthcare field.

Qualifications

• 2+ years of experience in a medical records or similar setting preferred.
• Strong computer skills, especially in Microsoft Word and Excel.

Responsibilities

• Process release of information requests accurately and timely.
• Ensure compliance with HIPAA regulations and company policy.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 WPM)

Customer Satisfaction Skills

Multi-tasking

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanning Machines

Job description

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Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must always safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information, and that all releases of information comply with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

• Complete release of information requests, including retrieving and returning patient charts, scanning medical records accurately, and transmitting according to requests and established standards.
• Date stamp all requests and highlight pertinent data for processing.
• Validate requests and authorizations for release of medical information.
• Perform quality checks to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent condition.
• Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
• Handle incoming requests via mail, telephone, or fax as needed.
• Maintain a professional appearance and a clean work environment.
• Stay informed about relevant state laws and fee structures.
• Work within scope, accept additional assignments, and assist during backlogs.
• Follow policies, procedures, and regulations, including HIPAA and other applicable laws.
• Maintain confidentiality and security of all information.
• Handle privileged information responsibly, ensuring efficient and accurate release of medical records.

Qualifications

• High School Diploma (GED) required
• At least 2 years of experience in a medical records or similar setting preferred
• Strong computer skills, especially Microsoft Word and Excel
• Excellent organizational skills
• Typing speed of 50 WPM
• Ability to operate fax, copier, and scanning machines
• Willingness to learn new equipment and processes quickly
• Self-motivated team player
• Proven customer satisfaction skills
• Ability to multi-task
• Internet speed of at least 5 Mbps

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or other protected status.