ROI Medical Records Specialist - Remote

Lensa; Denver (CO); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading digital health company is looking for an Entry-level professional to manage release of information requests. The role requires strong organizational skills, attention to detail, and a commitment to confidentiality and customer service. Ideal candidates will have a High School Diploma and experience in a medical records setting.

Qualifications

• At least 2 years of experience in a medical records setting preferred.
• Typing speed of 50 wpm required.

Responsibilities

• Process release of information requests accurately and timely.
• Maintain confidentiality and security of information.
• Provide excellent customer service.

Skills

Organizational Skills

Customer Satisfaction

Typing

Self-Motivated

Multitasking

Education

High School Diploma (GED)

Tools

Microsoft Word

Microsoft Excel

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must always safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information, and that all releases of information comply with requests, authorization, company policies, and HIPAA regulations.

Essential Functions

• Complete release of information requests, including retrieving patient's medical chart, scanning records accurately, and transmitting according to established procedures and standards.
• Date stamp all requests and highlight pertinent data for processing.
• Validate requests and authorizations for release of medical information.
• Perform quality checks to assure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent condition.
• Provide excellent customer service, being attentive, respectful, and proactive in addressing client concerns.
• Handle incoming requests such as mail, phone inquiries, and facsimiles as needed.
• Maintain a professional appearance and a clean work environment.
• Stay informed about state laws and fee structures.
• Work within scope and accept additional assignments as needed.
• Follow policies and procedures, including HIPAA, federal, and state regulations.
• Maintain confidentiality and security of information.
• Handle privileged information responsibly, ensuring efficient and accurate record releases.

Qualifications

• High School Diploma (GED) required.
• At least 2 years of experience in a medical records setting preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 wpm.
• Ability to use fax, copier, and scanning equipment.
• Willingness to learn new equipment and processes quickly.
• Self-motivated, team-oriented, with proven customer satisfaction skills.
• Ability to multitask.
• Internet speed of at least 5 Mbps.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration regardless of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industries: IT Services and IT Consulting