ROI Medical Records Specialist - Remote

Lensa; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in digital health is seeking an entry-level associate to manage the release of medical information requests. This role emphasizes accuracy, confidentiality, and exceptional customer service. You'll be responsible for processing requests, maintaining records, and ensuring compliance with HIPAA regulations. Ideal candidates will possess strong organizational skills and proficiency in Microsoft Office. Join a forward-thinking company dedicated to making healthcare more accessible and affordable for everyone, and be part of a team that values your contributions and growth.

Qualifications

• At least 2 years of experience in a medical records department preferred.
• Strong computer skills including Microsoft Word and Excel.
• Self-motivated team player with proven customer satisfaction skills.

Responsibilities

• Process release of information requests ensuring accuracy and compliance.
• Provide excellent customer service and maintain confidentiality.
• Perform quality checks and maintain equipment in excellent condition.

Skills

Microsoft Word

Microsoft Excel

Organizational Skills

Typing Speed (50 WPM)

Customer Satisfaction Skills

Multi-tasking

Education

High School Diploma (GED)

Tools

Fax Machine

Copier

Scanner

Job description

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Job Description

Sharecare is the leading digital health company that helps people — no matter where they are in their health journey — unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

This position is responsible for processing all release of information requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. The associate must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information comply with the request, authorization, company policy, and HIPAA regulations.

Essential Functions

• Complete release of information requests, including retrieving and returning patient's medical charts, scanning records accurately, and transmitting requests according to established procedures and standards.
• Date stamp requests and highlight pertinent data to facilitate processing.
• Validate requests and authorizations for release of medical information according to established procedures.
• Perform quality checks on all work to ensure accuracy, confidentiality, and proper invoicing.
• Maintain equipment in excellent condition.
• Provide excellent customer service by being attentive, respectful, and proactive in addressing client concerns.
• Handle incoming requests via mail, phone, or fax, depending on client needs.
• Maintain a neat and professional appearance and observe dress code.
• Keep work area clean and organized, ensuring records are stored properly.
• Maintain knowledge of state laws and fee structures.
• Accept assignments within scope and be willing to assist during backlogs.
• Comply with client and site policies, HIPAA, and other regulations.
• Maintain confidentiality and security of all information.
• Handle privileged information conscientiously, ensuring efficient and accurate release of medical records.

Qualifications

• High School Diploma (GED) required.
• At least 2 years of experience in a medical records department or similar setting preferred.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent organizational skills.
• Typing speed of 50 WPM.
• Ability to operate fax, copier, and scanning machines.
• Willingness to learn new equipment and processes quickly.
• Self-motivated and a team player.
• Proven customer satisfaction skills.
• Ability to multi-task.
• Internet speed of at least 5 Mbps.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will be considered without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other protected status under law.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: IT Services and IT Consulting