ROI Medical Records Specialist - Bilingual Spanish

MRO; Maywood (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

MRO is seeking a dedicated ROI Specialist to support client site requests for patient medical records. The role requires full bilingual Spanish communication, both written and verbal, and strict adherence to HIPAA guidelines.

Responsibilities include reviewing release requests, logging and scanning records into ROI On-Line, handling ROI inquiries by phone or walk-ins, and prioritizing physician office requests. Must meet production goals and maintain accuracy.

Qualifications

• Bilingual in Spanish with written and verbal fluency.
• Experience entering data into computer systems.
• Knowledge of HIPAA regulations is preferred.
• Ability to work independently and meet production goals.
• Strong attention to detail and reliability.

Responsibilities

• Determine records to be released by reviewing requestor information per HIPAA guidelines.
• Answer phone calls concerning ROI issues.
• Log and scan requests into ROI On-Line database; assist walk-ins as needed.
• Process physician office requests on a priority basis; fax information as required.
• Handle cash payments at client sites where applicable.

Skills

Bilingual in Spanish

Data entry experience

Customer service

Attention to detail

Strong verbal communication

Education

High School Diploma/GED

Tools

ROI On-Line database

Job description

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Must be fully bilingual in Spanish. Both written and verbal communication are required for this role.

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.


• Answer phone calls concerning various ROI issues.


• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.


• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.


• Logs medical record requests into ROI On-Line database.


• Scans medical records into ROI On-Line database.


• Complies with site facility policies and regulations.


• At specified sites, responsible for handling and recording cash payments for requests.


• Other duties as assigned.


• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.


• Demonstrates the ability to work independently and meet production goals established by MRO.


• Strong verbal communication skills; demonstrated success responding to customer inquiries.


• Demonstrates success working in an environment that requires attention to detail.


• Proven track record of dependability.


• High School Diploma/GED required.


• Bilingual in Spanish. Both written and verbal communication


• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.


• Knowledge of HIPAA regulations is preferred.


• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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