ROI Medical Records Specialist - Bilingual Spanish

MRO Corporation; Maywood (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Equal Opportunity Employer

Job summary

MRO Corporation is seeking an ROI Specialist to support client sites with Release of Information requests. The role requires full bilingual Spanish communications, both written and verbal, and strong data entry skills to locate and log patient records in the ROI On-Line system.

Responsibilities include reviewing requests under HIPAA guidelines, answering inquiries by phone or walk-ins, logging and scanning records, and processing payments where applicable.

Qualifications

• Proven data entry experience; internet proficient.
• Ability to work independently and meet production goals.
• Strong verbal communication and customer service skills.
• Attention to detail and dependability in a fast-paced, client-facing role.
• Bilingual in Spanish for written and verbal communication.

Responsibilities

• Review release of information requests to determine records to release under HIPAA.
• Answer phone calls and assist walk-in customers with ROI questions.
• Log and scan records in ROI On-Line database; log patient data accurately.
• Process requests from physician offices, including faxing information when needed.
• Handle and record cash payments for requests where applicable.

Skills

Data entry

Independent work

Verbal communication

Attention to detail

Dependability

Bilingual in Spanish

Education

High School Diploma/GED

Tools

ROI On-Line database

CRM/database systems

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Must be fully bilingual in Spanish. Both written and verbal communication are required for this role.

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Bilingual in Spanish. Both written and verbal communication
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visitwww.mrocorp.com. MRO is an Equal Opportunity Employer.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary RangeIt is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $16.00 - USD $22.00 /Yr.