ROI Medical Records Specialist

MRO Corporation; Livonia (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation is seeking an ROI Specialist to support at a client site with Release of Information requests. You will determine records to be released per HIPAA guidelines, obtain patient data from various sources, and assist customers by phone or walk-in requests.

The role emphasizes accurate data entry, logging, scanning records into ROI On-Line, and complying with site policies. Salary ranges are provided with comprehensive benefits including medical, dental, vision, life insurance, and a

Qualifications

• 1+ years data entry experience.
• Knowledge of HIPAA guidelines preferred.
• Strong verbal communication and customer service skills.
• Ability to work independently and meet production goals.
• Attention to detail is essential.
• High School Diploma or GED required.

Responsibilities

• Determines records to be released by reviewing requester information per HIPAA and obtaining patient data from multiple sources.
• Answer phone calls concerning ROI issues.
• Assist walk-in customers and log information into ROI On-Line database.
• Process requests from physician offices on a priority basis and fax information as needed.
• Log and scan medical records into ROI On-Line database.
• Comply with site policies and regulations.
• Handle and record cash payments where applicable.
• Other duties as assigned.

Skills

Data entry

HIPAA knowledge

Customer service

Attention to detail

Independent worker

Education

High School Diploma

Tools

ROI On-Line

Job description

Overview

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests*

Responsibilities

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
• Answer phone calls concerning various ROI issues.
• If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
• If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
• Logs medical record requests into ROI On-Line database.
• Scans medical records into ROI On-Line database.
• Complies with site facility policies and regulations.
• At specified sites, responsible for handling and recording cash payments for requests.
• Other duties as assigned.

Qualifications

• Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.
• Demonstrates the ability to work independently and meet production goals established by MRO.
• Strong verbal communication skills; demonstrated success responding to customer inquiries.
• Demonstrates success working in an environment that requires attention to detail.
• Proven track record of dependability.
• High School Diploma/GED required.
• Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus.
• Knowledge of HIPAA regulations is preferred.

Total Compensation Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $16.00 - USD $22.00 /Hr.