Rohr Café Manager: Lead Experience & Growth

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid time off

Tuition assistance

Professional development

Campus community benefits

Job summary

Ohio State University’s The Blackwell Inn seeks a Rohr Café Manager to lead Rohr Café operations, acting as front-of-house leader and guest ambassador. You will guide staff, ensure quality service, and drive café revenue through promotions and marketing efforts in a dynamic campus environment.

You’ll coach and develop team members, manage scheduling and inventory, and uphold safety, cleanliness, and sustainability standards while aligning with university policies.

Qualifications

• Bachelor's degree or equivalent experience.
• 3 years of relevant experience required.
• 4-8 years of relevant experience preferred.

Responsibilities

• Lead daily operations of Rohr Café, ensuring efficient service and a positive guest experience.
• Serve as the primary front-of-house leader, working alongside staff to support daily business needs.
• Deliver and promote outstanding customer service through prompt, courteous, and professional interactions.
• Coordinate daily café setup, including transporting supplies and products from off-site locations as needed.
• Drive revenue growth through marketing initiatives, promotional campaigns, and social media engagement.
• Recruit, onboard, train, and develop café team members.
• Provide real-time coaching, performance feedback, and accountability to support service excellence.
• Create staff schedules that align with operational needs and business demands.
• Manage inventory levels and ensure appropriate product availability and stocking.
• Maintain high standards of cleanliness, safety, and sanitation throughout the café.
• Support sustainability initiatives and environmentally responsible operating practices.
• Ensure compliance with university policies and all applicable local and state regulations.
• Maintain and safeguard café equipment and operational resources.

Skills

Hospitality leadership

Customer service

Team development

Operations management

Marketing promotions

Education

Bachelor's degree or equivalent

Job description

Ohio State University’s The Blackwell Inn seeks a Rohr Café Manager to lead Rohr Café operations, acting as front-of-house leader and guest ambassador. You will guide staff, ensure quality service, and drive café revenue through promotions and marketing efforts in a dynamic campus environment.

You’ll coach and develop team members, manage scheduling and inventory, and uphold safety, cleanliness, and sustainability standards while aligning with university policies.