Rockwell Services Coordinator

Mcnaughton Mckay Group; Suwanee (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

McNaughton-McKay Electric Company in Suwanee, GA, is seeking a full-time individual to process orders and provide quotations for Rockwell Services. This role includes handling training requests, coordinating field service, and assisting with contract orders and scheduling McNaughton-McKay delivered services.

The position requires a high school diploma, 2+ years in customer service, and strong knowledge of Rockwell Passport and SXe Trend systems, plus proficient MS Office skills.

Qualifications

• High School diploma required; Associate's degree preferred.
• Two or more years of experience in customer service.
• Working knowledge of Rockwell Passport system.
• Advanced working knowledge of SXe business system (Trend).
• Working knowledge of Microsoft Office package (Word, Excel and Access).
• Exceptional verbal and written communication skills.
• Ability to work with minimal supervision and multitask.

Responsibilities

• Maintains Rockwell training schedule and updates website information.
• Assists customers with training requests and order entry.
• Coordinates technical support and schedules Rockwell field service.
• Supports order entry and scheduling of McNaughton-McKay delivered services.
• Processes orders for Allen Bradley exchange and repairs and provides updates.
• Enter Rockwell contract orders and coordinate Rockwell engagements.
• Coordinate with Warehouse, Accounting and Outside Sales for billing and deliveries.
• Identify and resolve customer issues with Services Specialists.
• Complete and maintain required documentation.
• Assist in creating and revising procedures and instructions.
• Supports all quality initiatives of McNaughton-McKay Electric Company.

Skills

Customer service experience

Verbal and written communication

Multi-tasking and organization

Education

High School diploma

Associate's degree preferred

Tools

Rockwell Passport system

SXe business system (Trend)

Microsoft Office (Word, Excel, Access)

Job description

McNaughton-McKay Electric Company in Suwanee, GA, is seeking a full-time individual to process orders and provide quotations for Rockwell Services. This role includes handling training requests, coordinating field service, and assisting with contract orders and scheduling McNaughton-McKay delivered services.

The position requires a high school diploma, 2+ years in customer service, and strong knowledge of Rockwell Passport and SXe Trend systems, plus proficient MS Office skills.