Rockwell Services Coordinator & Orders Specialist

Mcnaughton-mckay Electric Co; Suwanee (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

McNaughton-McKay Electric Co. is seeking a full-time Customer Service/Order Entry professional in Suwanee, GA to manage Rockwell services including training requests, field service scheduling, and order processing.

You will work with the Regional Solutions Supervisor to enter orders and coordinate Rockwell engagements. The role requires a High School diploma (Associate’s preferred) and 2+ years in customer service, with knowledge of Rockwell Passport and Trend SXe.

Qualifications

• High School diploma required; Associate’s degree preferred.
• Two or more years of experience in customer service.
• Working knowledge of Rockwell Passport system.
• Advanced working knowledge of SXe business system (Trend).
• Working knowledge of Microsoft Office package including Word, Excel and Access.

Responsibilities

• Maintains Rockwell training schedule and coordinates with marketing to update information.
• Assists customers with training requests and order entry.
• Coordinates technical support for customers and schedules Rockwell Field Service support.

Skills

Rockwell Passport

SXe/Trend

MS Office

Verbal & written communication

Customer service

Education

High School Diploma

Associate's Degree (preferred)

Tools

Trend SXe

Word

Excel

Access

Job description

McNaughton-McKay Electric Co. is seeking a full-time Customer Service/Order Entry professional in Suwanee, GA to manage Rockwell services including training requests, field service scheduling, and order processing.

You will work with the Regional Solutions Supervisor to enter orders and coordinate Rockwell engagements. The role requires a High School diploma (Associate’s preferred) and 2+ years in customer service, with knowledge of Rockwell Passport and Trend SXe.