Services Administrator

Mcnaughton Mckay Group; Suwanee (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

McNaughton-McKay Electric Company in Suwanee, GA, is seeking a full-time individual to process orders and provide quotations for Rockwell Services. This role includes handling training requests, coordinating field service, and assisting with contract orders and scheduling McNaughton-McKay delivered services.

The position requires a high school diploma, 2+ years in customer service, and strong knowledge of Rockwell Passport and SXe Trend systems, plus proficient MS Office skills.

Qualifications

• High School diploma required; Associate's degree preferred.
• Two or more years of experience in customer service.
• Working knowledge of Rockwell Passport system.
• Advanced working knowledge of SXe business system (Trend).
• Working knowledge of Microsoft Office package (Word, Excel and Access).
• Exceptional verbal and written communication skills.
• Ability to work with minimal supervision and multitask.

Responsibilities

• Maintains Rockwell training schedule and updates website information.
• Assists customers with training requests and order entry.
• Coordinates technical support and schedules Rockwell field service.
• Supports order entry and scheduling of McNaughton-McKay delivered services.
• Processes orders for Allen Bradley exchange and repairs and provides updates.
• Enter Rockwell contract orders and coordinate Rockwell engagements.
• Coordinate with Warehouse, Accounting and Outside Sales for billing and deliveries.
• Identify and resolve customer issues with Services Specialists.
• Complete and maintain required documentation.
• Assist in creating and revising procedures and instructions.
• Supports all quality initiatives of McNaughton-McKay Electric Company.

Skills

Customer service experience

Verbal and written communication

Multi-tasking and organization

Education

High School diploma

Associate's degree preferred

Tools

Rockwell Passport system

SXe business system (Trend)

Microsoft Office (Word, Excel, Access)

Job description

Job Details

Job DetailsJob Location: Suwanee, GA - 3255 Shawnee Industrial Parkway, Suwanee GA - Suwanee, GA 30024Position Type: Full Time

General Summary:

Processes orders and provides quotations for Rockwell Services delivered by McNaughton-McKay. These Services include, but are not limited to, Rockwell Services contracts, customer training classes, field service requests (scheduled/emergency), and hardware/component repairs or exchanges. Will also work with Regional Solutions Supervisor to assist with order entry of McNaughton-McKay delivered services and solutions.

Key Responsibilities:

• Maintains Rockwell training schedule and works with corporate marketing team to ensure website information is updated/current.


• Assists customers with training requests and order entry.


• Coordinates technical support for customers and is the primary contact to schedule emergency (or planned) Rockwell Field Service support for customers.


• Assists Regional Solutions Supervisor with order entry and scheduling McNaughton-McKay delivered services.


• Processes orders for Allen Bradley exchange and repairs and provides estimated completion updates.


• Works with McNaughton-McKay Services Specialist to properly enter Rockwell contract orders and coordinate Rockwell engagements.


• Works closely with Warehouse, Accounting and Outside Sales to ensure timely, accurate billing and accurate on-time deliveries.


• Coordinates with McNaughton-McKay Services Specialists to identify and resolve customer issues.


• Completes and maintains required documentation.


• Assists in creating, implementing, and revising procedures and instructions.


• Supports all quality initiatives set forth by McNaughton-McKay Electric Company.


• Other duties as assigned.

Knowledge/Skills/Abilities:

• High School diploma required; Associate's degree preferred.


• Two or more years of experience in customer service.


• Working knowledge of Rockwell Passport system


• Advanced working knowledge of SXe business system (Trend).


• Working knowledge of Microsoft Office package including Word, Excel and Access.


• Exceptional verbal and written communication skills required.


• Ability to work with minimal supervision: organizing, prioritizing and completing tasks at own initiative.


• Proven multi-tasking and organizational skills.

Reporting Relationships:

• Reports To: Services and Solutions Supervisor


• Direct Reports: None

Working Conditions:

Normal office environment

EEO/AA/M/F/Vet/Disability Employer