Rock Wall Attendant

Vail Resorts; West Pottsgrove (PA); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

Ski/mountain passes

Discounted lift tickets for friends/fm

Free ski lessons for employees

401(k) retirement plan

Employee assistance program

Training and development

Job summary

Vail Resorts, a leading mountain lifestyle company, seeks a Rock Wall Attendant for the Stowe Rocks Climbing Gym. You will help deliver a welcoming guest experience, monitor safety, and support daily gym operations.

The role focuses on guest services, safety checks, equipment readiness, and program support, with part-time, summer seasonal hours. The position emphasizes teamwork, clear communication, and excellent guest engagement.

Qualifications

• Strong communication and customer service skills.
• Ability to remain attentive and calm in a fast-paced environment.
• Reliable, punctual, and able to follow established procedures.
• Comfortable enforcing rules and maintaining safety standards.
• Able to work as part of a team while staying self-directed on tasks.
• Willingness to learn climbing gym procedures, safety expectations, and equipment use.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Provide clear instructions on climbing wall rules, procedures, and expectations.
• Help guests feel comfortable and supported during their visit.
• Answer questions about climbing sessions, equipment, and facility use.
• Maintain a positive, approachable presence in the gym.

Skills

Communication skills

Customer service

Attention under pressure

Reliability

Teamwork

Enforcing rules

Learning climbing procedures

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary

The Rock Wall Attendant supports daily operations at Stowe Rocks Climbing Gym by creating a safe, welcoming, and organized environment for guests and staff. This role is responsible for monitoring climbing activities, supporting guest check-in and orientation, maintaining cleanliness and equipment readiness, and helping deliver a positive experience for climbers of different ages and skill levels.

Job Specifications

• Starting Wage: $20.00/hr
• Employment Type: Summer Seasonal 2026
• Shift Type: Part Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

Guest experience

• Welcome guests in a friendly and professional manner
• Provide clear instructions on climbing wall rules, procedures, and expectations
• Help guests feel comfortable and supported during their visit
• Answer questions about climbing sessions, equipment, and general facility use
• Maintain a positive, approachable presence in the gym at all times

Safety and Supervision

• Monitor the climbing area closely to help ensure safe participation
• Enforce safety rules, gym procedures, and staff direction consistently
• Assist with harness fitting, safety checks, and basic orientation as trained
• Identify and communicate risks, concerns, or equipment issues promptly
• Respond appropriately to incidents, concerns, or emergency situations according to procedure

Operations and Facility Support

• Help open, operate, and close the climbing gym according to daily procedures
• Keep the facility clean, organized, and ready for guests
• Inspect and maintain assigned equipment and report wear or damage
• Support daily documentation, logs, and operational checklists as required
• Assist with setup, breakdown, and general flow of climbing programs or sessions

Teamwork and Communication

• Work closely with supervisors and teammates to support smooth daily operations
• Communicate clearly about guest needs, safety issues, and operational updates
• Adapt to changing guest volume, schedules, and staffing needs
• Support a team culture that is professional, helpful, and guest-focused

Job Qualifications

• Strong communication and customer service skills
• Ability to remain attentive and calm in a fast-paced environment
• Reliable, punctual, and able to follow established procedures
• Comfortable enforcing rules and maintaining safety standards
• Ability to work as part of a team while also staying self-directed during assigned tasks
• Willingness to learn climbing gym procedures, safety expectations, and equipment use

Preferred Qualifications

• Previous experience in guest service, recreation, climbing, or hospitality
• Experience working in a safety-focused environment
• Basic knowledge of climbing gym operations or belay systems, if required for the role
• Ability to stand and move throughout the shift
• Ability to lift and carry equipment or supplies within job expectations
• Ability to work in an active, guest-facing environment
• Ability to respond quickly to safety concerns or operational needs

Work Environment

• Indoor climbing gym environment
• Evening, weekend, and holiday availability may be required based on business needs
• Frequent interaction with guests, children, families, and team members

The expected pay range is $20.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515222
Reference Date: 07/01/2026
Job Code Function: Activities/Recreation