Assistant Manager: Guest Services - Hourly

Vail Resorts; Stowe (VT); On-site; USD 34,440,000 - 39,399,000; Full time

Benefits offered by this job

Free employee passes

Free ski lessons

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Training & development

Job summary

Vail Resorts in Stowe is hiring a Guest Services Assistant Manager for base area operations with a focus on delivering exceptional guest service and a connected team experience. You will support staffing, scheduling, training, coaching, and performance management for the Guest Services team to ensure smooth daily operations and high guest satisfaction.

The role collaborates with Product Sales & Service and resort partners to align operations and maintain a unified guest experience across teams,

Qualifications

• 2+ years supervisory experience.
• 2+ years guest service experience.
• Strong communication, motivational, organizational, and interpersonal skills.
• Flexible schedule, including holidays and weekends.
• Ability to work outside in all weather conditions, including snow and sunshine.

Responsibilities

• Continually strive to exceed guest expectations and help create the best possible mountain experience for all guests
• Encourage a culture of belonging and interdepartmental connection for employees, with a focus on the Employee Experience of a Lifetime
• Embody a safety-first mindset to ensure everyone gets home safe every day
• Ensure Guest Service Agents provide accurate and consistent communication to guests and employees
• Maintain strong communication across Guest Services, Base Operations, and Product Sales & Service leadership to determine how to best support the guest experience
• Serve as a visible and professional representative of the resort in guest-facing environments
• Maintain a professional and friendly attitude in all weather conditions and in all interactions with guests
• Recognize existing and potential operational issues and help identify practical resolutions
• Greet and engage guests as they arrive and depart
• Serve as a point of contact for guest questions and needs to help create the Experience of a Lifetime
• Calmly and professionally resolve guest concerns and complaints
• Work both indoors and outdoors across a variety of operational duties
• Work closely with multiple departments including PSS, Tickets, VRR, Patrol, Parking, and Lifts
• Assist management in supervision, scheduling, recruitment, and day-to-day operations of the Guest Services team
• Support training, coaching, and mentoring of employees to provide a high level of proactive guest service
• Reinforce company and departmental policies including grooming and appearance standards, guest engagement expectations, scanning compliance, and job performance expectations
• Partner closely with PSS leadership to support aligned daily operations and a consistent guest experience across teams
• Help maintain clear cross-department communication between Guest Services and PSS so frontline teams are informed, prepared, and operating as one team
• Support service and operational training in partnership with PSS leadership to reinforce shared standards and expectations
• Help identify guest friction points, operational gaps, and process improvement opportunities that affect both Guest Services and PSS
• Provide support during high-volume periods by coordinating with PSS on guest flow, staffing coverage, and frontline service needs
• Promote a collaborative one-team culture between Guest Services and Product Sales & Service employees
• Maintain awareness of PSS priorities, promotions, and operational updates so accurate information consistently shared with guests and staff
• Help ensure a clean, safe, and presentable work environment
• Support the daily operation, including opening and closing responsibilities for base area operations
• Assist in building and maintaining a safe and presentable work area
• Perform other duties as assigned

Skills

Supervisory experience

Guest service experience

Strong communication

Flexible schedule

Outdoor work

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US)

Job Summary

The Guest Services Assistant Manager is responsible for supporting exceptional guest service across base area operations while helping create a team that is focused, motivated, and guest-centered. This role supports staffing, scheduling, training, coaching, and performance management for the Guest Services team, while helping ensure smooth daily operations, strong line management, and high guest satisfaction.

This position works closely with Product Sales & Service (PSS) and other resort partners to deliver consistent, connected guest experience across teams. The Assistant Manager plays an important role in building interdepartmental communication, reinforcing service standards, and supporting frontline alignment between Guest Services and PSS as one team.

At Stowe, Guest Services oversees key guest interactions within the base areas. This role is a visible, hands-on leadership opportunity with broad operational impact.

Job Specifications:

• Starting Wage: $25.00 - $28.60

• Employment Type: Winter Seasonal 2026/2027

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

• Continually strive to exceed guest expectations and help create the best possible mountain experience for all guests

• Encourage a culture of belonging and interdepartmental connection for employees, with a focus on the Employee Experience of a Lifetime

• Embody a safety-first mindset to ensure everyone gets home safe every day

• Ensure Guest Service Agents provide accurate and consistent communication to guests and employees

• Maintain strong communication across Guest Services, Base Operations, and Product Sales & Service leadership to determine how to best support the guest experience

• Serve as a visible and professional representative of the resort in guest-facing environments

• Maintain a professional and friendly attitude in all weather conditions and in all interactions with guests

• Recognize existing and potential operational issues and help identify practical resolutions

• Greet and engage guests as they arrive and depart

• Serve as a point of contact for guest questions and needs to help create the Experience of a Lifetime

• Calmly and professionally resolve guest concerns and complaints

• Work both indoors and outdoors across a variety of operational duties

• Work closely with multiple departments including PSS, Tickets, VRR, Patrol, Parking, and Lifts

• Assist management in supervision, scheduling, recruitment, and day-to-day operations of the Guest Services team

• Support training, coaching, and mentoring of employees to provide a high level of proactive guest service

• Reinforce company and departmental policies including grooming and appearance standards, guest engagement expectations, scanning compliance, and job performance expectations

• Partner closely with PSS leadership to support aligned daily operations and a consistent guest experience across teams

• Help maintain clear cross-department communication between Guest Services and PSS so frontline teams are informed, prepared, and operating as one team

• Support service and operational training in partnership with PSS leadership to reinforce shared standards and expectations

• Help identify guest friction points, operational gaps, and process improvement opportunities that affect both Guest Services and PSS

• Provide support during high-volume periods by coordinating with PSS on guest flow, staffing coverage, and frontline service needs

• Promote a collaborative one-team culture between Guest Services and Product Sales & Service employees

• Maintain awareness of PSS priorities, promotions, and operational updates so accurate information consistently shared with guests and staff

• Help ensure a clean, safe, and presentable work environment

• Support the daily operation, including opening and closing responsibilities for base area operations

• Assist in building and maintaining a safe and presentable work area

• Perform other duties as assigned

Job Requirements:

• 2+ years supervisory experience

• 2+ years guest service experience

• Strong communication, motivational, organizational, and interpersonal skills

• Flexible schedule, including holidays and weekends

• Ability to work outside in all weather conditions, including snow and sunshine

• A true passion for the mountains and outdoor recreation

• Ability and willingness to perform demanding physical labor

• Must be able to stand in all weather conditions for extended periods of time

• Must be able to lift at least 50 lbs

The expected pay range is $25.00 - $28.60. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516931

Reference Date: 08/28/2026

Job Code Function: Guest Services