Rock Drilling Parts Sales Specialist | Field Support

Power-Equipment-Company; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Power Equipment Co. Knoxville location seeks a Field RDT/PSSR to support customers in maintenance and consumable parts needs.

You will visit job sites, shops, and facilities to understand parts requirements and promote PECO product support offerings, building strong customer relationships and driving service opportunities. The role emphasizes regular field visits, training, and collaboration with branch staff to maximize customer satisfaction and product confidence in DTH and Top Hammer drilling

Qualifications

• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum or 5+ yrs. utility/construction/mining / drilling equipment industry experience.
• Mid- Level Computer experience (MS Office, CRMseries, DOS, etc.)
• Prior industry repair/maintenance shop management experience preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Must have a valid driver’s license and able to travel overnight periodically for product training or company related business.
• Must pass background check, employment physical and drug screen.

Responsibilities

• Develop & Maintain excellent customer relationships, i.e.: External, Internal
• Pass along leads to assigned PECO CSR / CSM should the need arise for additional support such as complete machine inspection, Service estimates, machine repair scheduling or PM agreements to ensure total customer satisfaction.
• Take ownership of customer parts issues and follow-up through closure of issues.
• Scheduling of preventative maintenance and repairs associated with Company supplied vehicle to ensure proper and continuous safe operation.
• Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (CRMseries).
• Promote PSPs endorsed by PECO and participate in events, trainings and promotions.

Skills

Customer relationships

Communication

Problem solving

Self-starter

Education

Two year degree

Tools

MS Office

CRMseries

DOS

Job description

Power Equipment Co. Knoxville location seeks a Field RDT/PSSR to support customers in maintenance and consumable parts needs.

You will visit job sites, shops, and facilities to understand parts requirements and promote PECO product support offerings, building strong customer relationships and driving service opportunities. The role emphasizes regular field visits, training, and collaboration with branch staff to maximize customer satisfaction and product confidence in DTH and Top Hammer drilling