Rochester, NY - Operations Supervisor - Transit

Fountain; City of Rochester (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid holidays

Unlimited PTO

Job summary

WeDriveU is seeking an Operations Supervisor to coordinate between dispatch and the internal Operations Team, ensuring service runs smoothly and efficiently.

Role requires strong leadership, problem-solving, and communication for cross-functional collaboration with drivers and fleet management.

Qualifications

• High school diploma or GED required.
• Licensed Class B driver with Passenger and Air Brakes endorsements.
• 3 years supervisory experience in transportation (preferred).
• Air brakes certificate (preferred).

Responsibilities

• Work cross-functionally with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations with problem solving and training.
• Monitor KPIs and report findings to leadership.
• Coordinate vehicle movements and maintenance communications.

Skills

Leadership

Communication

Time management

Coaching & mentoring

Customer service orientation

Education

High school diploma or GED

Licensed Class B driver (Passenger and Air brakes endorsement)

Tools

Google Workspace

MS Office Suite

Transportation software

Job description

Compensation $70,000.00 - $75,000.00/year

Schedule Full time

Job Type Permanent

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveUoperates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheOperations Supervisor will report to the General Manager and is responsible for actively facilitate communications between the the dispatchers and the internal Operations Team to ensure the service is running at top notch.

Schedule: Monday–Friday, 1:30 PMto 10:00 PM

Duties and Responsibilities:

• Work cross-functional with dispatch to resolve on-the-ground issues.
• Be a liaison between management, dispatch, and drivers.
• Support operations in problem solving.
• Help drivers locate and troubleshoot vehicles.
• Help drivers troubleshoot intermittent software issues.
• Check-in new vehicles and prepare for service.
• Check-out vehicles for retirement.
• Support operations team by maintaining employee and vehicle documentation.
• Distribute documentation to drivers and communicate information down the chain.
• Monitor driver performance KPIs and report findings.
• Communicate vehicle maintenance needs to Fleet.
• Co-ordinate vehicle movements and usage
• Maintain bus hardware and inventory.
• Assist operations and fleet management with monthly and quarterly audits.
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures.
• Support the Operations Manager as needed
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Strong working knowledge of Google Workspace andMS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
• Strong leadership skills and interpersonal skills
• Strong organizational and group presentation skills
• Well-developed multi-tasking and time management skills
• Ability to provide direction, coaching and mentoring to employees while creating an environment that encourages and values input and feedback
• Ability to respond to unanticipated events to ensure excellence in customer service.

Education and Qualifications:

Hard requirements

High school diploma or GEDrequired.

Licensed Class B driver (Passenger and Air brakes endorsement)

Preferred requirements

3 years Supervisorexperience in Transportation industry

Air brakes certificate

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognise that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.