Field Service Technician

Pronto

San Antonio (TX)

On-site

USD 39,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision

401(k)

Equity

Paid time off

Parental leave

Job summary

Pronto AI is seeking a field-based service technician to install and support our autonomous vehicle hardware and software solutions across the United States. You will perform on-site installations, calibrations, and preventive maintenance in mining and industrial environments, with significant travel up to 75%.

You will troubleshoot hardware and software issues, train customer staff, and document activity in our ticketing/CRM tools while collaborating with experienced engineers to ensure safety

Qualifications

5+ years of field service or similar technical role.
Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
Willingness to travel up to 75% to customer sites.
Comfortable working independently in field environments.

Responsibilities

Install Pronto hardware and software on-site including sensors, DBW kits, power integration, and vehicle interfaces.
Install peripheral hardware such as network stations, gate systems, and office infrastructure.
Calibrate and validate systems to meet operational standards.
Coordinate with customer teams on training and maintenance.
Perform preventive maintenance to ensure system health.
Monitor equipment conditions and identify wear or environmental impact.
Diagnose and repair hardware and software issues in the field.
Serve as Pronto's on-site representative and maintain professional communication.
Provide basic training to customer staff as needed.
Document service activities in ticketing and CRM systems.

Skills

Field service

Electrical testing

CAN bus systems

Troubleshooting

Education

Associate degree or technical certification

Tools

Diagnostic tools

Hand tools

Job description

Who We Are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

Who We Are

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What You’ll Do

Installation & Deployment

Perform on-site installation of Pronto hardware and software solutions, including sensor systems, drive-by-wire (DBW) kits, power integration, and vehicle interfaces.
Install peripheral hardware such as network stations, gate systems, and office infrastructure.
Conduct system calibrations and validation tests to ensure installations meet operational standards.
Coordinate with customer teams on training and technical maintenance.
Preventive Maintenance
Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact.
Troubleshooting & Repair
Diagnose and repair hardware, software, and connectivity issues in the field.

Customer Support

Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
Provide basic training to customer staff when required.
Document all service activities, updates, and issues using internal ticketing and CRM tools.

What We’re Looking For

5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
Comfortable working independently in field environments and with minimal supervision.
Excellent interpersonal and communication skills.
Willingness to travel up to 75% to customer sites.

Preferred

Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
Associate degree, trade school, or technical college certification in a relevant field (e.g., electrical, mechanical, mechatronics, automotive technology)
Familiarity with Linux-based systems and remote diagnostics.
OSHA 10 or equivalent safety certification.

Physical Requirements

Ability to lift up to 50 pounds.
Capable of standing, bending, and working in and around vehicles for extended periods.
Comfortable working outdoors in varying weather conditions.

Why join us

Work on real, production-deployed autonomy.
Build technology that directly improves safety, efficiency, and productivity.
Tackle complex challenges in demanding, real-world environments.
Be part of a fast-moving team with high ownership and impact.
See your work deployed and making a difference in the field.
Collaborate closely with experienced engineers and industry operators.

What Else You Need To Know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (USA Full-Time Exempt Employees)