Robotics Support Engineer

Toyota Automated Logistics; Maryland Heights (MO); Presencial; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Vacation/Holiday Pay

Tuition Reimbursement

Flexible Work Schedules

Volunteer Work

Professional Associations, Conferences

Company Meetings & Events

Descripción de la vacante

Bastian Solutions, a Toyota Advanced Logistics company, seeks a Support Engineer to solve mechanical and electrical problems, working with robotics and automation. You will track issues, collect data for cross‑functional teams, and communicate status and planned resolutions to customers.

Responsibilities include designing short- and long-term field fixes, assisting in design reviews, and leading customer meetings to ensure reliability and maintainability of legacy products and new offerings.

Formación

• BS in Mechanical, Electrical or Mechatronics Engineering.
• Experience with robotics and PLCs.
• Strong communication skills.

Responsabilidades

• Monitor incoming customer issues 24/7/365 and contribute to on-call rotation.
• Form plans to fix issues and coordinate with other teams.
• Escalate issues to relevant business areas for timely resolution.
• Design short- and long-term resolutions for products in the field.
• Participate in design reviews and provide reliability input.
• Collaborate with engineering teams on installation and repair designs.
• Compile data for process and product improvements and write status reports.
• Lead meetings with customers to resolve issues and drive outcomes.
• Support new product development design and retrofit projects.

Conocimientos

Mechanical engineering

Electrical engineering

Mechatronics

Robotics

Software troubleshooting

Allen Bradley PLCs

SolidWorks

MS Office

On-call availability

Team collaboration

Educación

Bachelors in Mechanical, Electrical or Mechatronics

Herramientas

CAD (SolidWorks)

Fanuc robotics

Allen Bradley PLCs

Descripción del empleo

Job Overview

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.

THIS IS AN ENGINEERING ROLE, NOT AN IT SUPPORTING ROLE.

Job Functions

• Monitor incoming customer issues 24/7/365. On call would be shared by the team on rotation basis.
• Form plans to fix incoming customer issues.
• Escalate customer issues to other business areas for resolution and assistance.
• Design short- and long-term resolutions for products.
• Assist with design reviews.
• Interact with other customer service teams in other business units.
• Compile data for process and product improvements.
• Write reports that provide data to assist product improvements.
• Document status and plans for large field project to retrofit product offerings, such as conveyor.
• Assist in new product development design.
• Lead meetings with internal and external customers to resolve issues.

Travel Requirements

• 10% overnight travel (Travel expenses paid by Bastian Solutions)

Preferred Skills And Required Qualifications

• BS in Mechanical, Electrical or Mechatronics Engineering
• CAD competent (preference with SolidWorks)
• Previous experience with Robotics (Fanuc preferred)
• Ability to use software troubleshooting applications
• Familiar PLC's /ladder logic (preference is Allen Bradley)
• Above average communications skills both written and verbal
• Mechanical engineering skill to design short- and long-term product improvements
• Ability to work with engineering teams and professionally help them understand design for installation and repair reliability.
• Proficient at MS Office suite
• Ability to work "on-call" rotation.
• Candidates must be authorized to work in the US currently and in the future without sponsorship.

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work with outside recruiting agencies. No solicitation phone calls please.