Robotics Fleet Operations Lead

Walden Robotics; Cambridge (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Annual bonus

Company equity

Insurance programs

401(k) with company match

Flexible PTO

Daily lunch

Job summary

Walden Robotics in Cambridge, MA is seeking a Fleet Operations Manager to own the planning, utilization, and performance of our robotic systems and operator workforce. This mid-level role leads Robot Operators directly while connecting engineering, product, and operations.

This position thrives in ambiguous, fast-moving environments where processes are still being invented. You will build playbooks and scale operations across onsite and offsite locations as the company grows.

Qualifications

• 3+ years of experience in operations coordination, technical operations, field operations, or a related function.
• Demonstrated experience leading or supervising a team - even informally - in a hands-on operational environment.
• Strong organizational and coordination skills with the ability to manage competing priorities across multiple workstreams.
• Experience working cross-functionally with both technical and non-technical teams.
• Ability to analyze operational data, identify trends, and communicate insights clearly to stakeholders.
• Strong written and verbal communication skills; comfortable with ambiguity and evolving processes.
• Comfort operating in early-stage environments where you are expected to build, not just follow.

Responsibilities

• Fleet & Operator Management: Directly manage a team of Robot Operators, overseeing daily deployment, performance, and development.
• Cross-Functional Program Ownership: Partner with software, hardware, and product teams to capture requirements and translate them into clear, actionable data collection instructions for operators; own the full data collection lifecycle.
• Metrics Infrastructure & Operational Insight: Design and build metrics systems to track robot utilization, operator throughput, data quality, and operational efficiency; maintain dashboards and reporting tools.
• Process & Documentation: Develop and maintain SOPs, runbooks, and scheduling infrastructure; identify inefficiencies and validate improvements with data.

Skills

Team leadership

Operations coordination

Cross-functional collaboration

Data analysis

Communication skills

Ambiguity management

Linux familiarity

Scheduling

Process improvement

Tools

Linux basics

Job description

Walden Robotics in Cambridge, MA is seeking a Fleet Operations Manager to own the planning, utilization, and performance of our robotic systems and operator workforce. This mid-level role leads Robot Operators directly while connecting engineering, product, and operations.

This position thrives in ambiguous, fast-moving environments where processes are still being invented. You will build playbooks and scale operations across onsite and offsite locations as the company grows.