Fleet Operations Coordinator

Walden Robotics; Cambridge (MA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Company equity

Company-subsidized insurance programs

401(k) with company match

Flexible PTO

Daily lunch

Résumé du poste

Walden Robotics is seeking a Fleet Operations Coordinator to optimize a prototype robot fleet and operator workforce across on-site and off-site locations. You will design data collection workflows, track utilization, and sustain efficient operations while working with software, hardware, and product teams.

The role emphasizes hands-on execution, cross-functional collaboration, and clear communication. It offers growth opportunities as robotics operations scale and evolve within dynamic testing

Qualifications

• Strong organizational and coordination skills to manage multiple priorities.
• Experience working cross-functionally with technical and non-technical teams.
• Ability to analyze operational data, identify trends, and communicate insights clearly.
• Strong written and verbal communication skills.
• Comfort working in evolving processes and ambiguity.

Responsabilités

• Coordinate the daily utilization and scheduling of a prototype robot fleet and operator workforce across onsite and offsite locations.
• Partner with software, hardware, and product teams to translate requirements into clear, actionable data collection instructions for operators.
• Track and report trends related to robot utilization, operational performance, issues, and work status updates.
• Design, maintain, and improve metrics related to robot fleet usage, operator throughput, and operational efficiency.
• Continuously improve robot fleet and operator utilization by identifying inefficiencies, proposing solutions, and validating improvements using data.
• Develop and maintain an understanding of robot operation and operator workflows to support informed planning and prioritization.
• Maintain operational schedules, trackers, dashboards, and documentation to support day-to-day execution.
• Escalate risks, blockers, and operational issues to appropriate stakeholders in a timely manner.
• Translate approved collection briefs and operational priorities into day-to-day operator assignments, schedules, and execution plans.
• Own progress tracking and execution follow-through for assigned work, ensuring tasks are completed, logged, and handed off cleanly.
• Maintain the currency, clarity, and operational usability of SOPs, runbooks, and work instructions used for scheduled work.
• Identify when documentation is stale, unclear, contradictory, or missing, and coordinate updates needed to support clean execution.
• Partner with the Data Collection Operations Lead when changing technical requirements, quality issues, or repeated misses require substantive changes to workflows or SOPs.
• Surface schedule conflicts, staffing constraints, fleet availability issues, and execution risks early, with clear recommendations for resolution.

Connaissances

Organizational skills

Cross-functional work

Data analysis

Communication skills

Ambiguity tolerance

Description du poste

Position Summary:

The Robot Operations team is seeking a Fleet Operations Coordinator to support the day-to-day planning, utilization, and coordination of our robotic systems and operator team. This role focuses on ensuring that the local robot fleet and operators are used effectively across internal testing and external deployment environments, while supporting the data collection needs of engineering and product teams.

The Fleet Operations Coordinator works closely with software, hardware, product, and operations teams to translate requirements into clear operational plans. This is a hands‑on, execution-focused role with meaningful ownership and visibility. As the company grows, this position offers the opportunity to take on increased responsibility and help shape how robotics operations scale over time.

Core Responsibilities:

• Coordinate the daily utilization and scheduling of a prototype robot fleet and operator workforce across onsite and offsite locations
• Partner with software, hardware, and product teams to capture requirements and translate them into clear, actionable data collection instructions for operators
• Track and report trends related to robot utilization, operational performance, issues, and work status updates
• Design, maintain, and improve metrics related to robot fleet usage, operator throughput, and operational efficiency
• Continuously improve robot fleet and operator utilization by identifying inefficiencies, proposing solutions, and validating improvements using data
• Develop and maintain an understanding of robot operation and operator workflows to support informed planning and prioritization
• Maintain operational schedules, trackers, dashboards, and documentation to support day-to-day execution
• Escalate risks, blockers, and operational issues to appropriate stakeholders in a timely manner
• Translate approved collection briefs and operational priorities into day-to-day operator assignments, schedules, and execution plans
• Own progress tracking and execution follow-through for assigned work, ensuring tasks are completed, logged, and handed off cleanly
• Maintain the currency, clarity, and operational usability of SOPs, runbooks, and work instructions used for scheduled work
• Identify when documentation is stale, unclear, contradictory, or missing, and coordinate updates needed to support clean execution
• Partner with the Data Collection Operations Lead when changing technical requirements, quality issues, or repeated misses require substantive changes to workflows or SOPs
• Surface schedule conflicts, staffing constraints, fleet availability issues, and execution risks early, with clear recommendations for resolution

Required Qualifications:

• Strong organizational and coordination skills, with the ability to manage multiple priorities in a dynamic environment
• Experience working cross-functionally with technical and non-technical teams
• Ability to analyze operational data, identify trends, and communicate insights clearly
• Strong written and verbal communication skills
• Comfort working in environments with evolving processes and ambiguity

Preferred Qualifications:

• Demonstrable, applied use of AI tools to improve workflows, analysis, or operational efficiency
• Experience in operations coordination, logistics, program support, or technical operations
• Familiarity with robotics, hardware systems, field operations, or data collection environments
• Experience building or maintaining operational metrics, dashboards, or reporting tools

Walden Robotics offers a competitive total compensation program, including salary, annual cash bonus, company equity, company-subsidized insurance programs, 401(k) with company match, flexible PTO, daily lunch, and other benefits. The pay ranges noted on our posts are for salary only.

Walden Robotics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].

Walden Robotics participates in E-Verify. If you receive an offer of employment from Walden, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Walden Robotics.