Robotics Field Technician

Wonder; Boston (MA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance (dental and vision)

Mileage reimbursement

401k plan

Travel expenses covered

Job summary

Wonder, a Boston-based innovator in automated kitchens, is seeking a Robotics Field Technician to join the Deployment & Applications team. You will travel to deployment sites across markets to install and commission robotic food systems, perform mechanical and electrical work, and ensure quality and safety on site.

Qualifications include 2+ years as a robotics/tech professional, strong hands-on skills, and ability to travel up to 75% with a personal vehicle.

Qualifications

• 2+ years of related work experience as a service/robotics technician or similar role.
• Able to troubleshoot across mechanical, pneumatic, plumbing, electrical and controls systems.
• Strong hands-on skills with mechanical assemblies and wiring.
• Willing to travel up to 75% and have access to a personal vehicle.
• Clear written and verbal communication in English.

Responsibilities

• Travel to deployment locations to install and commission robotic systems.
• Perform mechanical installation, electrical wiring, pneumatic plumbing, and hardware installation.
• Work independently or with others, coordinating with deployment leadership.
• Support system checkout, commissioning, inspections, and punch-list items.
• Document observations and suggest process improvements.
• Maintain safe, organized job sites and high-quality workmanship.
• Prepare equipment and test materials for lab and field testing.
• Create and update test records and SOP feedback.

Skills

Robotics technician

Hands-on mechanical work

Electrical wiring

Pneumatic/plumbing systems

Troubleshooting

Documentation

Communication

Travel readiness

Tool usage (hand/power)

Tools

Jira

Google Docs

Google Sheets

Job description

Within Wonder, the Robotics team is a core pillar of our innovation strategy. We build the automation solutions that help make Wonder’s 'no-compromise' promise possible at scale. Our mission is to use robotics to enable incredible variety and culinary authenticity. By reimagining the kitchen environment, we improve the daily experience of our team members and ensure every customer receives a perfect meal, every time.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About The Opportunity

As we expand our automated kitchens (IKCs), we are looking for a Robotics Field Technician to join our Deployment and Applications team. This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team.

This is a full-time hourly role based in Boston, MA with travel to different markets where we install our robotic systems. While on a travel week, you will receive a guaranteed 50 hours. When working out of our Boston office you will be able to work up to 42.5 hours without manager approval. Any hours over 40 in a week will be paid at the normal overtime rate.

• Travel expenses and travel time are fully compensated.
• Great benefits including health insurance (with dental and vision), mileage reimbursement and 401k plan!

All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps).

The Impact You Will Make

Deployment (in the Field)

• Travel to deployment locations to install and commission robotic food systems.
• Execute mechanical installation, electrical wiring, pneumatic plumbing, and hardware installation according to established drawings, checklists, and SOPs.
• Perform assigned installation work independently as well as with other technicians on site while coordinating closely with the DAE leading the deployment.
• Support system checkout and commissioning by completing inspections, functional checks, adjustments, and documented punch-list items.
• Identify unclear instructions, unexpected conditions, and potential quality or safety issues and escalates them before proceeding.
• Document field observations and recommend improvements to deployment procedures, tooling, and system designs.
• Maintain a safe, organized, and professional worksite while delivering high-quality work on schedule.

Applications (in the Boston Lab)

• Execute applications tests developed by Deployment & Applications Engineers.
• Prepare equipment, ingredients, test materials, and documentation before testing.
• Collect complete and accurate test data, document observations, and promptly communicate unexpected results.
• Assemble, modify, inspect, and validate prototype parts and systems under engineering direction.
• Receive and inspect prototype components, equipment, pallets, and other large shipments.
• Maintain organized ingredient and prototype-part storage, including ingredient pickup and appropriate handling when needed.
• Support lab operations through equipment organization, prototype disassembly, shipping and returns, cleaning, and other team resource requests.
• Create and update test records, checklists, work instructions, and SOP feedback when the required documentation is clearly defined.

What You Bring to the Table

• 2 or more years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.
• Flexible to travel
• Able to perform first-level troubleshooting across mechanical, pneumatic, plumbing, electrical, and controls-related systems, while recognizing when escalation is required. (mechanical, pneumatic, plumbing, electrical, PLC, etc)
• Highly proficient at working with your hands on mechanical assemblies
• Working knowledge of basic electrical wiring, pneumatic plumbing, mechanical assembly, and the safe use of associated tools.
• Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly such as Jira for work orders or tasks management
• Able to communicate clearly and professionally with teammates, engineers, and cross-functional partners, both verbally and in writing.
• High level of attention to detail. Especially relating to creation and maintenance of documentation.
• Excited about being part of a new and fast-growing industry!
• Available to travel up to 75%
• Have consistent access to a personal vehicle
• Familiarity with hand tools, power tools, Volt/Ohm Meter etc
• Capable of climbing, bending, and stooping for extended periods of time.
• Ability to lift up to 50 lbs.
• Capable of communicating clearly in English.

This role is based in Boston, MA. This role requires 5 days a week in the office when not actively on a deployment.