Robotics Field Technician II

Wonder; Boston (MA); On-site; USD 44,000 - 51,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, and vision

Paid time off

Paid vacation

Paid sick leave

Paid parental leave

Discounted meals

Exclusive perks

Job summary

Wonder in Boston, MA is seeking a Robotics Field Technician to join the Deployment and Applications team. This full-time hourly role involves traveling to deployment sites to install and commission robotic food systems, performing mechanical, electrical, and pneumatic installations, and supporting lab applications in the Boston Lab.

You will work with engineering leads, document field observations, and contribute to safe, professional deployments.

Qualifications

• 2+ years in robotics or service tech.
• Ability to travel up to 75%.
• Able to perform first-level troubleshooting across mechanical, pneumatic, plumbing, electrical, and controls-related systems.
• Hands-on experience with mechanical assemblies and tools.
• Proficient with basic electrical wiring and pneumatic plumbing.

Responsibilities

• Travel to deployment locations to install and commission robotic food systems.
• Install mechanical, electrical, pneumatic, and hardware per drawings, checklists, and SOPs.
• Work independently and with other technicians; coordinate with the DAE.
• Support system checkout and commissioning with inspections and adjustments.
• Document field observations and suggest deployment improvements.
• Maintain a safe, organized worksite and deliver high-quality work on schedule.
• Execute applications tests and prepare test materials and data.
• Assemble, inspect, and validate prototype parts and systems under engineering direction.
• Maintain lab organization and support equipment handling and SOP feedback.

Skills

Field tech experience

Travel readiness

Troubleshooting

Hands-on assembly

Electrical wiring

Pneumatic plumbing

Documentation

English communication

Physical stamina

Tools

Jira

Google Docs

Google Sheets

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

Within Wonder, the Robotics team is a core pillar of our innovation strategy. We build the automation solutions that help make Wonder’s ’no-compromise’ promise possible at scale. Our mission is to use robotics to enable incredible variety and culinary authenticity. By reimagining the kitchen environment, we improve the daily experience of our team members and ensure every customer receives a perfect meal, every time.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About The Opportunity

As we expand our automated kitchens (IKCs), we are looking for a Robotics Field Technician to join our Deployment and Applications team. This is an ideal role for someone with technical field experience, excited to be working on cutting edge restaurant technology while being supported by a great company culture and team.

This is a full-time hourly role based in Boston, MA with travel to different markets where we install our robotic systems. While on a travel week, you will receive a guaranteed 50 hours. When working out of our Boston office you will be able to work up to 42.5 hours without manager approval. Any hours over 40 in a week will be paid at the normal overtime rate.

Travel expenses and travel time are fully compensated. Great benefits including health insurance (with dental and vision), mileage reimbursement and 401k plan!

All applicants must be available and eligible for different forms of travel within the United States (plane, train, bus, taxi/rideshare apps).

The Impact You Will Make

Deployment (in the Field)

• Travel to deployment locations to install and commission robotic food systems.
• Execute mechanical installation, electrical wiring, pneumatic plumbing, and hardware installation according to established drawings, checklists, and SOPs.
• Perform assigned installation work independently as well as with other technicians on site while coordinating closely with the DAE leading the deployment.
• Support system checkout and commissioning by completing inspections, functional checks, adjustments, and documented punch-list items.
• Identify unclear instructions, unexpected conditions, and potential quality or safety issues and escape them before proceeding.
• Document field observations and recommend improvements to deployment procedures, tooling, and system designs.
• Maintain a safe, organized, and professional worksite while delivering high-quality work on schedule.

Applications (in the Boston Lab)

• Execute applications tests developed by Deployment & Applications Engineers.
• Prepare equipment, ingredients, test materials, and documentation before testing.
• Collect complete and accurate test data, document observations, and promptly communicate unexpected results.
• Assemble, modify, inspect, and validate prototype parts and systems under engineering direction.
• Receive and inspect prototype components, equipment, pallets, and other large shipments.
• Maintain organized ingredient and prototype-part storage, including ingredient pickup and appropriate handling when needed.
• Support lab operations through equipment organization, prototype disassembly, shipping and returns, cleaning, and other team resource requests.
• Create and update test records, checklists, work instructions, and SOP feedback when the required documentation is clearly defined.

What You Bring To The Table

• 2 or more years of related work experience, such as: Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, HVAC, etc.
• Flexible to travel
• Able to perform first-level troubleshooting across mechanical, pneumatic, plumbing, electrical, and controls-related systems, while recognizing when escalation is required. (mechanical, pneumatic, plumbing, electrical, PLC, etc)
• Highly proficient at working with your hands on mechanical assemblies
• Working knowledge of basic electrical wiring, pneumatic plumbing, mechanical assembly, and the safe use of associated tools.
• Proficient in digital tools such as Google Docs and Sheets, able to learn new software tools quickly such as Jira for work orders or tasks management
• Able to communicate clearly and professionally with teammates, engineers, and cross-functional partners, both verbally and in writing.
• High level of attention to detail. Especially relating to creation and maintenance of documentation.
• Excited about being part of a new and fast-growing industry!
• Available to travel up to 75%
• Have consistent access to a personal vehicle
• Familiarity with hand tools, power tools, Volt/Ohm Meter etc
• Capable of climbing, bending, and stooping for extended periods of time.
• Ability to lift up to 50 lbs.
• Capable of communicating clearly in English.

This role is based in Boston, MA. This role requires 5 days a week in the office when not actively on a deployment.

Massachusetts: $32.50 - $37.00 per hour

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
• We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility.