Robotic Integration Associate - Clinical Account Manager

Neocis; Los Angeles (CA); Hybrid; USD 67,500 - 82,500; Full time

Benefits offered by this job

Unlimited PTO policies

Generous 401K plan

Comprehensive benefits package

Job summary

A leading dental technology company based in Los Angeles is seeking a Robotic Integration Associate to manage clinical accounts for the Yomi Robotic Guidance System. The role involves providing field support, conducting training, and ensuring customer satisfaction while traveling up to 75%. Candidates should possess a Bachelor's degree, strong interpersonal skills, and technical problem-solving abilities. The position offers a competitive salary of $75,000 with a 10% bonus target and equity package.

Qualifications

• Bachelor's degree or equivalent is required.
• Strong interpersonal skills and technical problem-solving abilities are essential.
• Ability to work in a fast-paced environment and travel up to 75%.

Responsibilities

• Support regional account management to drive customer satisfaction.
• Provide field clinical case support through training and education.
• Assist in customer satisfaction by focusing on case coverage.

Skills

Interpersonal skills

Technical problem-solving

Sales experience

Startup experience

Dental/private practice experience

Education

Bachelor's Degree or Equivalent

Tools

Google Docs

Job description

About Us

Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture‑backed with funding from several prominent investors.

What’s in it for you?

• You’ll thrive in our innovative and collaborative environment
• Make an immediate impact on life‑changing technology
• Avoid silos and “not my job” mentality in our smaller, fast‑paced, startup environment
• We offer sabbatical, parental leave and unlimited PTO policies
• Generous 401K plan with 4% company match
• Comprehensive benefits package that includes medical, dental and vision

The Role: Robotic Integration Associate – Clinical Account Manager

The Robotic Integration Associate (RIA) is responsible for clinical account management, technical expertise, and customer support of the groundbreaking Yomi Robotic Guidance System. The primary responsibility will be to support regional case activity as it relates to system utilization.

What you’ll do:

• Work with Robotic Integration Specialists and Robotic Business Director to support regional account management that assists in driving customer satisfaction at current accounts.
• Provide field clinical case support to current Neocis customers through training and education.
• Assist Robotic Integration Team in the training and education of new and existing accounts.
• Work with the Robotic Integration Specialists to identify and support opportunities to drive existing customer satisfaction.
• Assist in customer satisfaction by focusing on case coverage.
• Support universities, VA facilities, and hospitals in account management activities.
• Escalate membership upgrade opportunities to the RIS or Senior RIS.

What you’ll bring:

• Bachelor's Degree or Equivalent
• Strong interpersonal skills and technical problem‑solving abilities
• Ability to work in fast paced environment
• Experience with Google Docs
• Travel up to 75%
• Open to relocation
• Clean driving record required
• Sales experience preferred
• Startup experience preferred
• Dental and/or private practice experience preferred

What else?

This is a full‑time position. This position occasionally requires long hours and weekend work. This is not a supervisory position.

• The position will require up to 75% travel. Frequently travel is outside the local area and overnight.
• This job operates in a clinical environment in the dental practice.
• This position requires the regular use of computer planning software & external hard drives.

• Regular use of the Yomi robot – train the trainer
• Prolonged standing in the dental operatory
• Ability to lift/push/carry items up to 50 pounds
• Extensive driving depending on territory
• Exposure to moderate/loud noise

Reasonable accommodations may be made to enable candidates with disabilities to perform this role.

Compensation:

Base $75,000; Bonus Target 10% + Equity Package