Robotic Automation Engineer - Lab Systems & Client Success

Highres Biosolutions; Beverly (MA); On-site; USD 77,000 - 84,000; Full time

Job summary

HighRes Biosolutions in Beverly, MA is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters. You will configure, deploy, and support robotic systems for life sciences clients, collaborating across teams and client sites.

The role blends robotics, software, and customer success, with potential for growing leadership responsibilities over time. Expect up to 40% travel domestically and internationally, and a chance to advance within a

Qualifications

• Bachelor's degree in Computer Science, Robotics, Engineering, or related field.
• Interest and ability in software development.
• Basic proficiency in C# or other object-oriented languages.
• Willingness to travel up to 40% domestically and internationally.
• Professional demeanor and ability to represent the company.
• Excellent written and verbal communication skills.
• Current driver's license and valid passport.
• Comfortable working in laboratory and technical environments.
• Capable of lifting up to 50 pounds and standing for extended periods.

Responsibilities

• Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices.
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Troubleshoot field issues in collaboration with engineering, software, and support teams.
• Configure relational databases for laboratory scheduling applications.
• Maintain deployment documentation and drive process improvements.
• Diagnose and resolve technical challenges in deployed systems.
• Serve as the professional face of HighRes during on-site client engagements.
• Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms.
• Build trusted client relationships by understanding workflows and anticipating needs.
• Translate technical concepts into clear language for diverse audiences.
• Maintain responsive, professional communication throughout the customer journey.

Skills

Automation passion

Software development interest

Communication skills

Travel readiness

Driver's license & passport

Lab environment familiarity

C# programming (basic)

Education

Bachelor's degree in CS/Robotics/Engineering

Job description

HighRes Biosolutions in Beverly, MA is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters. You will configure, deploy, and support robotic systems for life sciences clients, collaborating across teams and client sites.

The role blends robotics, software, and customer success, with potential for growing leadership responsibilities over time. Expect up to 40% travel domestically and internationally, and a chance to advance within a