ROBO Shop Operations Specialist

Pop Mart; California; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART is seeking an Operations Coordinator to manage daily operations for multiple POP MART ROBO Shop units. You will ensure units are stocked, clean, and functional, perform routine audits, and coordinate restocks and installations.

This frontline role requires onsite work five days a week, collaboration across Retail Store Operations, Supply Chain, and Allocation teams, and a proactive approach to uptime and customer experience.

Qualifications

• Experience in multi-unit operations, preferably retail or experiential environments.
• Able to coordinate installations, relocations, and upgrades of ROBO Shop units.
• Comfort working onsite five days per week and communicating across teams.

Responsibilities

• Manage a multi-unit POP MART ROBO Shop, conducting regular onsite visits.
• Respond to machine alerts, stockouts, and operational issues promptly.
• Recruit individuals, teams, or 3rd party partners to operate ROBO Shop.
• Coordinate with restocking teams, vendors, and internal support.
• Perform field audits: inventory accuracy, cleanliness, visual merchandising compliance.
• Log visit notes, upload photos, and maintain records.
• Conduct basic troubleshooting and escalate technical issues as needed.
• Ensure product availability and uptime KPIs are met.
• Execute resets, seasonal updates, and product transitions.
• Support end-to-end execution of new ROBO Shop installations, relocations, and upgrades.
• Coordinate with internal teams to ensure launch readiness.
• On-site installation tasks including setup, machine testing, merchandising, and calibration.

Skills

Reliability

Problem-solving

Attention to detail

Customer service

Field work

Timeline management

Organizational skills

Tools

Inventory dashboards

Alerts system

Launch management tools

Mobile reporting

Job description

POP MART is seeking an Operations Coordinator to manage daily operations for multiple POP MART ROBO Shop units. You will ensure units are stocked, clean, and functional, perform routine audits, and coordinate restocks and installations.

This frontline role requires onsite work five days a week, collaboration across Retail Store Operations, Supply Chain, and Allocation teams, and a proactive approach to uptime and customer experience.